· Conduct attribution analysis on significant deviations between standard and actual costs, deliver summary reports, and follow up on corrective actions;
· Identify process gaps such as material without price, unclosed work orders, abnormal issuance/return of materials, and drive cross-functional closure.
Operational Support & Improvement Facilitation
...
Handle inbound franchise inquiries across all channels via the franchise hotline, provide franchise information, address customer questions, tag and segment customers, and drive qualified leads to submit franchise application forms to achieve conversion.
Acquire customer leads through multiple channels and platforms, and drive traffic into private-domain customer pools.
Conduct periodic data analysis on inquiry customers, identify key business issues, and develop improvement initiatives.
Microsoft Office
Office Administration
Data Entry
Administration Management
Document Management
General Administration
General Management
Filing and Organization
Communication Skills