Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Handle clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Accurately document customer interactions and follow company procedures.
Escalate complex cases to the relevant department when necessary.
Maintain service quality standards and achieve individual performance targets.Location: UOA Business Park, Glenmarie, Shah AlamEasily accessible via LRT Subang Jaya (shuttle/transport available if applicable)...
Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services....
WMS
Warehouse Management
Inventory Control
Data Analysis
Stocktaking
Team Leadership
Operations Management
Problem-Solving
Order Fulfillment
Supply Chain Management
Client Relationship Management
Sales Support
Administrative Support
Communication Skills
Team Collaboration
Problem-Solving
Time Management
Time Management
Time Management