Business Development* Build and maintain strong relationships with merchants, partners, and stakeholders.
Operational & Reporting* Prepare and present regular sales reports, forecasts, and pipeline updates.* Ensure compliance with company policies, pricing structures, and documentation standards.* Collaborate with Operations, Marketing, and Customer Support teams to ensure smooth merchant onboarding and service.
Customer & Merchant Engagement* Handle escalated merchant issues and provide timely resolutions.* Ensure high levels of customer satisfaction and retention within the region.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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