Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.
Provide exceptional customer service by greeting customers warmly, actively listening to their preferences, and assisting them in making informed purchasing decisions.
Prepare Premium Beverages & Desserts: Craft matcha, tea, coffee, and specialty drinks according to company SOPs while ensuring consistency, presentation, and quality.
Manage client inquiries via multiple channels (phone, email, in-person) with professionalism and efficiency, providing accurate information about services, treatments, and appointment scheduling.