Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
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Ensure sales personnel are "on the ball" in managing leads, responding to prospects, and closing deals effectively.
Drive continuous improvement in customer engagement, conversion rates, and sales professionalism.
Oversee the end-to-end sales process including lead allocation, follow-up, and closure, ensuring all enquiries are attended to within defined Service Level Agreements (SLAs).
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Keeping track of the CEO's routines and following up with any contacts or actions required.
Assist to keep the CEO's network active by providing reminders ahead on birthdays, anniversaries, client project renewals, events, etc.
Identify opportunities for the CEO's professional growth, such as workshops, seminars, or networking events. Arrange registrations and logistics for such engagements.
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Local Key Account Pharmacy Management (~70% of role)
• Own and manage the commercial relationship with local key account pharmacy chains, including BCG, Healthlane, AA, Alpro, Mega Kulim, and Sunway Multicare.
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Develop Sales Strategies and Account Plans: Create and execute territory and account plans, monitor sales pipelines, prepare accurate forecasts, and implement strategies to achieve sales objectives.
Collaborate with Internal and External Stakeholders: Work closely with presales consultants, technology vendors, implementation teams, and business partners to deliver tailored solutions and ensure a seamless customer experience.
Represent the Company and Drive Customer Success: Promote the company's products and services at industry events, exhibitions, and conferences while preparing quotations, presentations, negotiating commercial terms, addressing customer concerns, and ensuring high levels of customer satisfaction.
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Identify customer business challenges and align DXC solutions to deliver measurable business outcomes.
Lead complex, multi-year services engagements involving Managed Services, IT Outsourcing, System Integration, Cloud, Security, Data & AI, and Digital Transformation.
Manage the complete sales cycle, including prospecting, qualification, solution development, commercial negotiations, contracting, and deal closure.
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Ensures client satisfaction and manage overall client relationships at various levels of stakeholders from working level to senior management including up to C-Level. Grow customer intimacy and communicate across functional groups and build strategic relationships with client teams.
Plan, direct and lead sales and marketing activities that align with customer trends, market fluctuations, and changes in business practices and technology.
Comply with the Sensormatic Solutions sales methodology and practices.
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Contribute towards revenue generation and business growth, working towards Annual Sales Targets, covering both own portfolio and team performance.
Develop and maintain a strong sales pipeline through incoming enquiries, cold calling, networking, referrals, events, and market research.
Prepare proposals, quotations, and contracts, including TOBs, Addendums, and Renewal Agreements, reviewing terms for commercial and legal risk exposure before closing.
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