Today, iHandal serves clients across sectors including hospitality, healthcare, residential, and industrial manufacturing, with solutions deployed across Malaysia and the wider Asia Pacific region.
About the Role
We are looking for a Project Engineer to be the connective tissue of our project delivery team — the person who keeps plans, people, and progress aligned from the first site visit to final handover.
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Maintains equipment by completing preventive maintenance schedules, conducting tests and troubleshooting and repairing malfunctions.
Calls for special equipment service, evaluates service contracts and maintains equipment inventories.
Directs biomedical equipment operation by providing equipment operation demonstrations, instructing other healthcare staff in use and care of equipment and answering questions.
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The Field Service Engineer is responsible for providing technical support and services to ensure the proper functioning of medical devices and equipment. This role involves installation, maintenance, troubleshooting and repair of medical devices at customer sites while ensuring customer satisfaction and compliance with company and regulatory standards.
Maintains equipment by completing preventive maintenance schedules, conducting tests and troubleshooting and repairing malfunctions.
Calls for special equipment service, evaluates service contracts and maintains equipment inventories.
Directs biomedical equipment operation by providing equipment operation demonstrations, instructing other healthcare staff in use and care of equipment and answering questions.
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Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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You will suggest product and process improvements to enhance operations.
You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
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