Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
Assist with the preparation and invoicing of both local and export spare part orders.
Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
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Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
Assist with the preparation and invoicing of both local and export spare part orders.
Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
...
Error Triage & Expedited Requests: Manage urgent issues and triage errors across email, push, in-app, and promo channels so nothing slips through to the customer.
Audits & Quality Reporting: Random-audit QA cases to validate quality, consolidate and track recurring misses, flag SLA violations to the lead, and report on self-serve processes monthly, quarterly, and annually.
Strategic Campaign Reviews: Review campaigns from a strategic perspective and provide guidance to operators on what to refine before launch.
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