Cahaya Global Logistics Sdn. Bhd. Hiring! Full Time Customer Service cum Admin in Selangor, Earn up to MYR 3,500 - Ricebowl

Provide excellent customer service via phone, email, and in-person, addressing inquiries and resolving issues promptly and professionally.

Manage and maintain customer records, ensuring accuracy and completeness in the database.

Perform general administrative tasks including filing, data entry, scheduling appointments, and managing correspondence.

Assist with logistics and coordination for shipments, liaising with internal teams and external partners.

Support the team with day-to-day operational tasks, contributing to the smooth running of the office.

Utilize Microsoft Office Suite (Excel, Word, Outlook) for daily tasks, including report generation and communication.

Gain exposure to and potentially assist with basic functions within the SQL Accounting System.

Communicate effectively in English, Bahasa Malaysia, and Mandarin to cater to a diverse customer base.

Demonstrate a proactive attitude and willingness to learn new skills in a dynamic, small team environment.

Handle basic customer complaints and escalate complex issues to the appropriate personnel.

Serve as the primary point of contact for customer inquiries via phone, email, and in-person, providing timely and professional assistance.

Manage and maintain customer records, ensuring accuracy and completeness in the CRM or database system.

Process customer orders, requests, and returns efficiently, coordinating with relevant departments for fulfillment.

Handle administrative tasks such as scheduling appointments, managing correspondence, and preparing documents.

Assist with basic bookkeeping and data entry using Microsoft Excel and the SQL Accounting System.

Support the logistics and freight forwarding team by coordinating shipments, tracking packages, and resolving delivery issues.

Maintain a tidy and organized office environment, ensuring supplies are stocked and equipment is in good working order.

Collaborate with team members to resolve customer issues and improve overall service delivery.

Generate reports on customer service activities and administrative tasks as required.