Relationship Building: Foster strong customer relationships and ensure satisfaction through thorough follow-ups and service excellence.
Pipeline Coordination: Collaborate with the team for smooth post-sale transitions.
Collection Monitoring: Follow up on payment milestones, as commission payouts are tied to full collection (Deposit, 70% pre-installation, and 30% post-completion).
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The role requires effective customer segmentation, targeting and prioritisation combined with time management to ensure efficient territory management and delivery of KPIs.
The role is expected to actively contribute to the business plan by providing insights and learning from the market to assist in identifying opportunities of growth.
The role encompasses the building of awareness, empathy and expanding treatment access, and driving awareness, education and appropriate usage of BREGO's product (Business Growth) amongst external stakeholders.
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The Customer Service Executive is responsible for handling customer inquiries,order processing and coordinating with internal departments and ensuring excellent customer support throughout the order fulfillment process. The role requires strong communication, coordination and problem solving skills to maintain customer satisfaction and smooth business operations