Collaborate with cross-functional teams, including quality control and maintenance, to resolve production-related problems and ensure continuous improvement.
SOP Compliance & Internal Controls: Train, guide, and audit retail store employees to ensure strict adherence to the Company's Standard Operating Procedures (SOPs) and safeguard internal controls.
ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities: