We foster an inclusive workplace that values diversity and emphasizes personal well-being.
HOW WE DO IT:
At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
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We foster an inclusive workplace that values diversity and emphasizes personal well-being.
HOW WE DO IT:
At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
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Coordinate sourcing and supplier relationship management support for Matcha-related ingredients.
Drive launch readiness from a supply perspective by aligning demand plans, supply timelines, and risk mitigation plans with Product/R&D, Marketing, and country stakeholders.
Monitor supply performance (fill rate, OOS risk, lead time changes, expiry/wastage exposure) and escalate risks early with clear mitigation actions.
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Payroll & Reimbursements: Securely execute monthly staff payroll processing and utilize digital expense workflows to verify and process employee claims.
Corporate Documentation: Maintain and organize critical company paperwork, including corporate vendor registrations, auto-billing setups, and formal tender submissions.
Stock Receiving & Inspection: Meet delivery drivers, accept incoming goods, and check items for damage or shortages against the delivery orders.
Inventory Control & Stock Counts: Conduct regular physical stock counts in the storeroom/pantry area to ensure physical inventory matches our digital system records.
Organizing & Shelving: Keep the stockroom neat, organized, and properly labeled. Restock pantry shelves/units efficiently using the First-In, First-Out (FIFO) method to minimize wastage.
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① Documentation & Business Administration Prepare, organize, and manage internal business documents including agreements, consignment forms, vendor contracts, briefing decks, and meeting minutes. Keep our filing systems clean, up-to-date, and accessible. Support the team in drafting proposals, SOPs, and operational checklists.
② Customer Data Analysis & Coordination Compile and analyse customer data across platforms to identify patterns, purchasing behaviours, and segment trends. Help coordinate customer-facing communication workflows — including follow-up sequences, feedback collection, and retention touchpoints — working closely with our marketing team.
③ Collaboration & Partnership Coordination (Online) Plan and coordinate online collaboration deals end-to-end — from initial outreach tracking to briefing sheets, deliverable timelines, and post-collaboration reporting. You'll help manage our pipeline of KOL partnerships, gifted collaborations, and brand deals, ensuring nothing falls through the cracks.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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