Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Identify areas for optimization and potential risks in workflows, assisting the team in improving processes to enhance the overall efficiency and service quality of the player support team
Aim to resolve customer enquiries at the first point of contact. Escalate complex cases accurately and follow up with internal teams or external service partners until closure within the required SLA.
Collaboration: Work closely with the customer service team, product specialists, and other departments to gather insights on common customer questions and challenges to improve the knowledge base and templates.