Be accountable for the overall condition and presentation of the mall throughout the customer journey, ensuring cleanliness, maintenance, ambience, customer facilities, car parks, signage, accessibility, and service standards consistently exceed customer expectations.
Conduct regular walkabouts to identify opportunities to improve the shopping environment and proactively address issues that may impact customer satisfaction or the overall mall experience.
Manage short-term leasing activities, including identifying opportunities for promotional spaces, kiosks, and temporary tenants.
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To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.
To maintain and safeguard the confidentiality of all passenger& information at all times.
Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.
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