Oversee production scheduling for customer orders, proactively communicating delivery timelines and managing all associated logistics, including booking, shipping, and invoicing.
Execute accurate and timely monthly financial settlements for overseas warehouses in strict compliance with corporate financial guidelines.
Monitor and verify weekly shipping manifests for overseas facilities, utilizing data to forecast future sales volumes and inventory requirements.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Sales & Checkout: Efficiently handle the sales process from start to finish, including processing payments, packaging purchases and managing returns or exchanges, while ensuring accuracy in all transactions.
Inventory Management: Support the team with inventory tracking by updating stock counts, arranging product restocking and communicating with the inventory team on bestsellers and low-stock items to meet customer demand.
Customer Relationship Building: Cultivate lasting relationships with customers through personalized attention and follow-up, creating a loyal customer base that enjoys returning to CaryaZara.
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Follow the company's training plan and actively learn new skills to grow your role. Learn LifeWear philosophy and service standards through structured training.
Take ownership of your assigned product area. Understand its selling points, identify challenges, and suggest improvements to enhance customer experience.
Build a positive and respectful workplace by supporting colleagues and collaborating openly to keep a team united and healthy working environment.
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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