Maintain an updated customer database with contact details, order history, preferences, and feedback; schedule regular check-ins or visits to stay top-of-mind.
Serve as the first point of contact for complaints and feedback; listen, document, and resolve issues professionally, escalating to management with full incident summaries when needed.
Follow up post-resolution to ensure customer satisfaction; compile feedback trends and share with management for continuous improvement.
...
Microsoft Office
CRM tools
WhatsApp Business
1–2 years of experience in sales coordination
customer service
or account management (F&B or FMCG experience is a strong advantage)
+4
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening
+10
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening
+10
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening
Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
...
Cold Calling
Sales Pitching
Lead Generation
Customer Service
Communication Skills
Persuasion Skills
Objection Handling
CRM Software
Sales Closing
Product Knowledge
Time Management
Active Listening