300+ Customer Service Manager Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl
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"customer service manager"
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工作 "customer service manager"
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Undisclosed
Singapore
- Coordinate with stakeholders to gather requirements, manage acceptance of user testing results and content strategy review
- Oversee new content implementation into knowledge management portal, coordinate content updates, and implement regular audits to ensure adherence to HPB content writing guidelines, including coordinating ongoing refresher training
- Lead comprehensive requirement gathering with stakeholders to identify system improvement opportunities and ensure alignment with business objectives in the tech solutions implementation roadmap for contact centres ...
Posted
16 days ago
Undisclosed
Singapore
- Lead comprehensive requirement gathering with stakeholders to identify system improvement opportunities and ensure alignment with business objectives in the tech solutions implementation roadmap for contact centres
- Support UAT and maintain system documentation, process documentations, including tracking of success performance reports and user guides for new implementations of systems
- Plan, prioritise and support implementation of system enhancements, coordinating across technical teams and vendors ...
Posted
16 days ago
Undisclosed
KL City
- Oversee collections performance, recovery rates and ageing debt management.
- Monitor and report on operational and commercial KPIs.
- Coach and develop team members to build a high-performance culture. ...
Posted
17 days ago
HKD20,001 - HKD30,000 每月
Hong Kong
- Employment Type: Full-time Permanent 位 (Premium Benefits included)
- 純 Support 唔使孭數： 100% inbound customer services. Zero sales pressure, no need to chase targets!
- Excellent Work-Life Balance: Fixed office hours with stable roster and no regular overtime required. ...
Posted
21 days ago
Undisclosed
Singapore
- Analyse key performance metrics and customer insights to identify trends, challenges, and opportunities for improvement.
- Prepare detailed data analysis and presentations for informed decision-making, providing actionable recommendations for continuous improvements.
- Track the progress of initiatives against established objectives, ensuring alignment with business goals. Proactively suggest adjustments to optimize performance and achieve KPIs. ...
Posted
21 days ago
SGD4,500 - SGD6,500 每月
Singapore
- • Foster a workplace that helps the team thrive.
- • Actively engage and support the development of your team to ensure better performance and succession planning.
- • Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents. ...
Posted
18 days ago
Undisclosed
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team ...
Posted
19 days ago
MYR2,800 - MYR5,300 每月
KL City
- Contract Duration: 12 months
- Perform QA audits on chat, call, and email interactions
- Evaluate based on SOP adherence, accuracy of responses and appropriate escalation vs over-resolution ...
Posted
19 days ago
SGD3,300 - SGD3,300 每月
Singapore
- Support colleagues in organizing and resetting tables for new guests
- Work well with colleagues to ensure smooth daily operations
- Strong communication and interpersonal skills ...
Posted
19 days ago
SGD2,000 - SGD2,000 每月
Singapore
- Support colleagues in organizing and resetting tables for new guests
- Work well with colleagues to ensure smooth daily operations
- Strong communication and interpersonal skills ...
Posted
19 days ago
SGD4,000 - SGD4,000 每月
Singapore
- Track and manage team performance reports.
- Identify trends and recommend process improvements.
- Administrative & Ad Hoc Tasks ...
Posted
20 days ago
Undisclosed
KL City
- Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts
- Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers
- Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers ...
Posted
20 days ago
Undisclosed
Singapore
- Track and manage team performance reports.
- Identify trends and recommend process improvements.
- Assist with administrative duties and internal/external communications. ...
Posted
21 days ago
Undisclosed
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team ...
Posted
21 days ago
Undisclosed
Singapore
- Prepare, review, and manage performance reports to monitor team outcomes.
- Spot recurring issues or trends and recommend practical solutions to optimize processes.
- Support administrative functions and maintain clear communication across internal and external stakeholders. ...
Posted
21 days ago
Consumers Association Of Singapore (CASE)
Undisclosed
Singapore
- As the Assistant/Manager, you will be responsible to assist the Head of Department (HOD) to manage the operations of the Consumer Relations Department consisting of a team of Consumer Relations Executive.
- The Assistant manager will also be tasked to handle departmental projects, dispute management, and you will also be responsible for reviewing complex cases, monitor performance of team members and provide recommendations to the HOD for the purpose of improving processes, procedures and improving consumer experience. You are also expected to analyse consumer complaint trends, provide an early sound-out of potential egregious retailers and review of contractual documents.
- This role requires strong leadership, dispute resolution expertise, and the ability to oversee case management, ensuring timely and effective resolution of cases while upholding CASE’s mission to champion consumer interests. ...
Posted
21 days ago
SGD3,000 - SGD3,500 每月
Singapore
- Apply solution selling techniques to cross-sell and up-sell services including Homer AI, mortgage referrals, and legal conveyancing, enhancing customer value
- Maintain accurate and up-to-date customer records in CRM to ensure seamless coordination between the relations team and field agents
- Collect and relay customer feedback to product and marketing teams to drive continuous improvement of the platform’s user experience ...
Posted
21 days ago
SGD2,000 - SGD3,000 每月
Singapore
- Escalate cases to the relevant departments in accordance with established SOPs where required.
- Maintain proper documentation and records of customer interactions within the system.
- Support operational activities and administrative duties assigned by the management team. ...
Posted
21 days ago
Undisclosed
WFH
Singapore
- Manage the Field Service team and growth in development.
- Ensure that all the Field Service team members are trained and plan trainings with Training Department for new products.
- Organize weekly follow-up with Field Service Team for the Work-in-progress orders to ensure all orders are promptly processed, provide monthly update to Head of Service. ...
Posted
21 days ago
Undisclosed
Singapore
- The maintenance of the efficiency and effectiveness of the staff through a process of continuous performance monitoring and competency assurance.
- Enforcement of RTS rules and regulations, DTL Operating Rules and Procedures.
- Establishment of local work instructions and crowd control plans and their constant review of their adequacy, effectiveness and compliance. ...
Posted
22 days ago
Undisclosed
- Manage the sales order management process to meet the CRDD metric
- Work with sales team to have Prebuilds to achieve revenue target
- Manage the order to meet quarterly revenue target ...
Posted
22 days ago
Undisclosed
- Monitor service performance metrics, KPIs, response times, service quality, utilization rates, and operational productivity.
- Drive continuous improvement initiatives to optimize service delivery processes, workflow efficiency, and cost management.
- Establish strong relationships with key customers and act as the escalation point for critical service issues and customer concerns. ...
Posted
23 days ago
DXC Technology Enterprise Services (Hong Kong) Limited
Undisclosed
Hong Kong
- Lead cross-functional project teams; assign tasks, monitor deliverables, and mentor team members
- Identify, assess, and mitigate project risks; escalate critical issues with recommended actions
- Coordinate third-party vendors and subcontractors for seamless delivery ...
Posted
3 days ago
Undisclosed
Hong Kong
- Managing client queries and resolving issues efficiently and professionally.
- Collaborating with internal teams to ensure seamless service delivery and client support.
- Monitoring client accounts to identify opportunities for growth and improvement. ...
Posted
4 days ago
Undisclosed
KL City
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable; ...
Posted
23 days ago
Undisclosed
Singapore
- Project management including coordination and analysis needed to ensure high quality project implementation and delivery.
- Oversee day-to-day operations for the SITizen Services Desk – the first/main physical interface for student and alumni services.
- Develop and draft policies to guide operationalisation of standards and procedures for relevant internal and cross-Divisional processes. ...
Posted
24 days ago
Undisclosed
Singapore
- Develop and implement service strategies that align with regional business goals and global standards.
- Monitor and improve key service metrics (e.g., response time, resolution rate, revenue attainment).
- Serve as the escalation point for complex customer issues, collaborating across departments to drive timely resolution. ...
Posted
a month ago
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