300+ Customer Service Manager Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl
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"customer service manager"
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Job "customer service manager"
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Undisclosed
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team ...
Posted
21 days ago
MYR2,800 - MYR5,300 Per Month
KL City
- Contract Duration: 12 months
- Perform QA audits on chat, call, and email interactions
- Evaluate based on SOP adherence, accuracy of responses and appropriate escalation vs over-resolution ...
Posted
21 days ago
SGD3,300 - SGD3,300 Per Month
Singapore
- Support colleagues in organizing and resetting tables for new guests
- Work well with colleagues to ensure smooth daily operations
- Strong communication and interpersonal skills ...
Posted
21 days ago
SGD2,000 - SGD2,000 Per Month
Singapore
- Support colleagues in organizing and resetting tables for new guests
- Work well with colleagues to ensure smooth daily operations
- Strong communication and interpersonal skills ...
Posted
21 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Track and manage team performance reports.
- Identify trends and recommend process improvements.
- Administrative & Ad Hoc Tasks ...
Posted
22 days ago
Undisclosed
KL City
- Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts
- Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers
- Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers ...
Posted
22 days ago
Undisclosed
Singapore
- Track and manage team performance reports.
- Identify trends and recommend process improvements.
- Assist with administrative duties and internal/external communications. ...
Posted
22 days ago
Undisclosed
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team ...
Posted
23 days ago
Undisclosed
Singapore
- Prepare, review, and manage performance reports to monitor team outcomes.
- Spot recurring issues or trends and recommend practical solutions to optimize processes.
- Support administrative functions and maintain clear communication across internal and external stakeholders. ...
Posted
23 days ago
Consumers Association Of Singapore (CASE)
Undisclosed
Singapore
- As the Assistant/Manager, you will be responsible to assist the Head of Department (HOD) to manage the operations of the Consumer Relations Department consisting of a team of Consumer Relations Executive.
- The Assistant manager will also be tasked to handle departmental projects, dispute management, and you will also be responsible for reviewing complex cases, monitor performance of team members and provide recommendations to the HOD for the purpose of improving processes, procedures and improving consumer experience. You are also expected to analyse consumer complaint trends, provide an early sound-out of potential egregious retailers and review of contractual documents.
- This role requires strong leadership, dispute resolution expertise, and the ability to oversee case management, ensuring timely and effective resolution of cases while upholding CASE’s mission to champion consumer interests. ...
Posted
23 days ago
SGD3,000 - SGD3,500 Per Month
Singapore
- Apply solution selling techniques to cross-sell and up-sell services including Homer AI, mortgage referrals, and legal conveyancing, enhancing customer value
- Maintain accurate and up-to-date customer records in CRM to ensure seamless coordination between the relations team and field agents
- Collect and relay customer feedback to product and marketing teams to drive continuous improvement of the platform’s user experience ...
Posted
23 days ago
SGD2,000 - SGD3,000 Per Month
Singapore
- Escalate cases to the relevant departments in accordance with established SOPs where required.
- Maintain proper documentation and records of customer interactions within the system.
- Support operational activities and administrative duties assigned by the management team. ...
Posted
23 days ago
Undisclosed
台灣
- Refining and supervising the processes related to customer orders, shipping, and returns. This involves handling complex orders, addressing any issues that arise during delivery, keeping abreast of and updating systems with information on product availability, expected delivery dates, and price adjustments.
- Liaising with customers and internal departments to ensure smooth operations, alongside compiling and analyzing data on customer interactions, sales trends, complaints, delivery issues, and the reasons behind product returns, all aimed at elevating the overall customer service experience.
- 5 years' experience in Customer Service Manager role ...
Posted
a day ago
Undisclosed
WFH
Singapore
- Manage the Field Service team and growth in development.
- Ensure that all the Field Service team members are trained and plan trainings with Training Department for new products.
- Organize weekly follow-up with Field Service Team for the Work-in-progress orders to ensure all orders are promptly processed, provide monthly update to Head of Service. ...
Posted
23 days ago
DXC Technology Enterprise Services (Hong Kong) Limited
Undisclosed
Hong Kong
- Lead cross-functional project teams; assign tasks, monitor deliverables, and mentor team members
- Identify, assess, and mitigate project risks; escalate critical issues with recommended actions
- Coordinate third-party vendors and subcontractors for seamless delivery ...
Posted
5 days ago
Undisclosed
Hong Kong
- Managing client queries and resolving issues efficiently and professionally.
- Collaborating with internal teams to ensure seamless service delivery and client support.
- Monitoring client accounts to identify opportunities for growth and improvement. ...
Posted
6 days ago
Undisclosed
Singapore
- The maintenance of the efficiency and effectiveness of the staff through a process of continuous performance monitoring and competency assurance.
- Enforcement of RTS rules and regulations, DTL Operating Rules and Procedures.
- Establishment of local work instructions and crowd control plans and their constant review of their adequacy, effectiveness and compliance. ...
Posted
24 days ago
Undisclosed
- Manage the sales order management process to meet the CRDD metric
- Work with sales team to have Prebuilds to achieve revenue target
- Manage the order to meet quarterly revenue target ...
Posted
24 days ago
Undisclosed
- Monitor service performance metrics, KPIs, response times, service quality, utilization rates, and operational productivity.
- Drive continuous improvement initiatives to optimize service delivery processes, workflow efficiency, and cost management.
- Establish strong relationships with key customers and act as the escalation point for critical service issues and customer concerns. ...
Posted
25 days ago
Undisclosed
KL City
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable; ...
Posted
25 days ago
Undisclosed
Singapore
- Project management including coordination and analysis needed to ensure high quality project implementation and delivery.
- Oversee day-to-day operations for the SITizen Services Desk – the first/main physical interface for student and alumni services.
- Develop and draft policies to guide operationalisation of standards and procedures for relevant internal and cross-Divisional processes. ...
Posted
25 days ago
Undisclosed
Singapore
- Develop and implement service strategies that align with regional business goals and global standards.
- Monitor and improve key service metrics (e.g., response time, resolution rate, revenue attainment).
- Serve as the escalation point for complex customer issues, collaborating across departments to drive timely resolution. ...
Posted
a month ago
SGD6,000 - SGD6,000 Per Month
Singapore
- Foster a positive, accountable, and customer-focused team culture that promotes retention and continuous development
- Oversee daily inbound operations to consistently meet or exceed service level targets (e.g., SLA, Abandon Rate, CSAT, NPS)
- Take ownership of escalations and complex customer issues, exercising sound judgement and problem-solving to ensure timely and effective resolution ...
Posted
a month ago
SGD4,500 - SGD6,500 Per Month
Singapore
- • Foster a workplace that helps the team thrive.
- • Actively engage and support the development of your team to ensure better performance and succession planning.
- • Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents. ...
Posted
a month ago
HKD25,000 - HKD35,000 Per Month
Wan Chai District
- 接聽電話及社交媒體為顧客安排預約等工作
- 負責以電話及社交媒體回覆客戶查詢
- 收集顧客之意見及建議, 以電話解答客人查詢,提供市場資訊及安排約見, 建立和保持良好的客戶關係 ...
Posted
24 days ago
Bank Of Communications (Hong Kong) Limited
Undisclosed
- Ensure that VIP and special-needs patients receive personalized assistance.
- Assist patients with scheduling, rescheduling, and canceling appointments.
- Guide patients through the registration process, ensuring accuracy in personal and medical details. ...
Posted
7 days ago
Undisclosed
Malaysia
- Coordinate customer experience analysis and support the development of actionable improvement plans.
- Contribute to outbound communication strategies and experience mapping initiatives.
- Assist in the development and implementation of high-level service recovery modules and service design content. ...
Posted
10 days ago
Undisclosed
KL City
- We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
- With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
- Overall Role Purpose: ...
Posted
15 hours ago
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