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500+ Customer Service Manager Jobs in Malaysia | Job Vacancies | September 2026 | Ricebowl
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"customer service manager"
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Manage Alert
Undisclosed
Singapore
- Act as the regional escalation manager for critical or high-impact customer issues, coordinating resolution across Support, Technical Expertise, Product/R&D and other relevant stakeholders.
- Prioritize regional workload and allocate resources effectively, balancing urgent customer needs, contractual/SLA commitments and available capacity.
- Build strong relationships with key customers and internal stakeholders and represent the voice of APAC customers and Support in cross-functional discussions. ...
Posted
19 days ago
Undisclosed
KL City
- With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.
- Ideal Candidate:
- We are looking for a highly skilled professional with strong experience in complaints management, particularly in trading-related matters. The ideal candidate will have a deep understanding of complaint handling processes, be able to develop and refine SOPs, FAQs, and training frameworks, and effectively communicate across departments. Strong leadership, compliance awareness, and problem-solving abilities are essential for success in this role. ...
Posted
19 days ago
SGD2,000 - SGD2,600 Per Month
Singapore
- Customs Clearance/ Permit Declaration
Posted
19 days ago
SGD2,000 - SGD2,000 Per Month
Singapore
- Check, sort, match, and file shipping and warehouse documents accurately and on time.
- Prepare payment vouchers for carrier and co-loader charges and submit them to the Accounts Department.
- Handle customer and shipper enquiries, requests, and complaints promptly and professionally. ...
Posted
22 days ago
Undisclosed
Singapore
- Manage incidents under the MSF Incident Management Framework and SG Enable’s Enterprise Risk Management.
- Work with internal and external stakeholders to review operational issues to streamline service delivery and refine service models.
- Develop and maintain Standard Operating Procedures (SOPs) and operational guidelines. ...
Posted
22 days ago
Undisclosed
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable; ...
Posted
24 days ago
Undisclosed
Singapore
- Recommend optimal engagement structures (fixed-price, T&M, milestone, outcome-based)
- Act as PS SME in deals; translate requirements into scoped solutions
- Ensure compliance, version control, and approval alignment (finance, legal, delivery) ...
Posted
24 days ago
Undisclosed
KL City
- Prepare weekly and monthly performance reports.
- Attend and participate in monthly MCM meetings.
- Identify, evaluate, and support the setup and training of new SMCs. ...
Posted
25 days ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
25 days ago
SGD8,000 - SGD8,000 Per Month
Singapore
- Ensure constrained materials are allocated to the highest priority customer builds in coordination with planning and program management.
- Provide clear, data-driven updates on supply constraints, recovery plans, and expected resolution timelines.
- Serve as the primary supply chain interface for key customers, building credibility through transparency, responsiveness, and execution discipline. ...
Posted
25 days ago
Senior Executive - Customer Service (Service Centre) Senior Executive - Customer Service (Service Centre)
Cycle & Carriage Singapore
Undisclosed
Singapore
- Welcome customers to the service centre, manage their expectations and ensure a smooth customer journey from vehicle check-in through to collection.
- Build strong relationships with customers by understanding their needs, providing appropriate solutions and fostering trust through every interaction.
- Resolve customer enquiries and service-related concerns promptly by providing accurate information and coordinating with the relevant internal teams. ...
Posted
25 days ago
EMIRATES SHIPPING SINGAPORE PTE. LTD.
SGD7,000 - SGD7,000 Per Month
Singapore
- Mapping and Documentation of Processes
- Governance and Compliance of the Processes
- Cross functional Collaboration and Stakeholder Management ...
Posted
25 days ago
Undisclosed
- Experience with CRM platforms, customer ticketing tools or helpdesk systems is beneficial.
- Background in retail, e-commerce or omnichannel customer experience is an advantage.
- Ability to work independently, take ownership of tasks and adapt in a fast-paced environment. ...
Posted
a month ago
Undisclosed
KL City
- Ensure consistent quality of food, beverage, service delivery, and outlet cleanliness
- Handle guest feedback and complaints professionally to enhance guest satisfaction
- Coordinate closely with Culinary, Stewarding, Sales & Events, and other hotel departments ...
Posted
a month ago
Undisclosed
Singapore
- Participate in process reviews with internal departments and external distributors/partners, driving resolutions to improve efficiency.
- Act as the primary liaison between internal and external partners, and coordinate with other divisions (e.g., Group Ops, GRM) to address issues and concerns.
- Collaborate with cross-functional teams to respond to queries from partners and the advisory team. ...
Posted
a month ago
Undisclosed
Singapore
- Participate in process reviews with internal departments and external distributors/partners, driving resolutions to improve efficiency.
- Act as the primary liaison between internal and external partners, and coordinate with other divisions (e.g., Group Ops, GRM) to address issues and concerns.
- Collaborate with cross-functional teams to respond to queries from partners and the advisory team. ...
Posted
a month ago
Undisclosed
- Assist CRMs to review customer accounts and perform service call if needed
- Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers, reemphasize on back up CRM, and team concept to minimise the impact of changes.
- Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution. ...
Posted
a month ago
Undisclosed
KL City
- Lead the Customer Support and Customer Success teams and build the operating model for Courtsite’s next stage of growth.
- Create scalable processes, SLAs, playbooks, workflows and automation.
- Design service scope and support models that optimise cost-to-serve while maintaining a great customer experience. ...
Posted
a month ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Handled all completed surveys, analysis and assist all complaints customers when needed.
- Respond within one working day, to come out with a solution (swap/refund).
- At least 5 years of working experience in a similar role. ...
Posted
a month ago
Undisclosed
KL City
- Direct staff responsibilities as per current Organization Chart in Cash Client Services.
- Manage teams in building a stronger relationship with our clients and customers.
- Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. ...
Posted
a month ago
Undisclosed
Singapore
- Develop and implement service strategies that align with regional business goals and global standards.
- Monitor and improve key service metrics (e.g., response time, resolution rate, revenue attainment).
- Serve as the escalation point for complex customer issues, collaborating across departments to drive timely resolution. ...
Posted
a month ago
Undisclosed
KL City
- Assist in calling up customers for service / sales interactions;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...
Posted
a month ago
Undisclosed
KL City
- Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
- Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
- Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity. ...
Posted
a month ago
Undisclosed
Singapore
- Take ownership of complex or sensitive client cases and escalate unresolved or exceptional matters to the Store Manager.
- Ensure clients receive accurate and timely information regarding warranty coverage, quotations, repair scope, lead times and case progress.
- Review client feedback, complaints and Net Promoter Score results, and implement appropriate service-recovery or corrective actions. ...
Posted
a month ago
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