Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
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Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
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Candidates should possess sales skills and a genuine interest in insurance and takaful solutions, with the ability to identify client needs.
Candidates should possess solid organization skills, including time management and attention to detail when handling client information and follow-ups.
Basic computer literacy and comfort with online communication tools and CRM or data entry systems.
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Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Rigorously adhering to internal controls and compliance requirements.
GBS-APAC Finance: Established in Kuala Lumpur in early 2017, our GBS-APAC Finance team manages comprehensive financial transactions for Air Liquide entities across the Asia Pacific region. This includes Accounts Payable, Accounts Receivable and Collections, Treasury Operations, General Ledger management, accounting reports, and closing activities. Our highly experienced finance professionals are committed to Continuous Improvement Projects, leveraging new and emerging technologies and automation to drive operational and cost efficiencies. We are progressively expanding our expertise to encompass a broader scope of activities, including advanced reporting and IFRS 16 implementation.
GBS-APAC Human Resources: Based in Kuala Lumpur, our GBS-APAC HR team is the central hub for HR support for Air Liquide's Asia Pacific colleagues. We ensure the efficient delivery of key HR services, including HR Service Desk support, Employee Lifecycle Data Management, Payroll Operations, Learning & Development, International Mobility and more. A dynamic, cross-cultural, and youthful team dedicated to fostering a positive employee journey through well-defined structures, while continuously seeking ways to improve and harmonize our business processes.