Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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Ensure clients receive the highest level of sales and operational customer service.
Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.
Drive product adoption and educate clients from basics to best practices.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Technical Support: Provide basic troubleshooting assistance for common issues related to sleep devices and escalate complex issues to appropriate technical teams. Ensure customers have clear instructions for device setup and maintenance.
Customer Education: Educate customers on the proper use and maintenance of their devices, such as cleaning and replacing CPAP masks or filters. Offer guidance on insurance coverage for devices when necessary.
Follow-Up: Ensure timely follow-up on customer inquiries, orders, or complaints to ensure customer satisfaction. Document interactions and escalate unresolved issues to the appropriate departments or supervisors.
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