At least 2 years of hands-on security technical experience in a similar role, preferably involve in security deployment, troubleshooting, and support.
Strong understanding of security concept, network packet analysis tools, and security configuration
Familiar with both network and system security components including but not limited to Cisco, Fortigate, Palo Alto Networks, CrowdStrike, SentinelOne etc. Preferably possess technical certifications such as CCNA, or CCNA-Security.
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.Utilize proactive approach as indicated in model, looking beyond the case to wider customer account activity and support needs
.Focus on Business Outcomes and Customer Experience impacting metrics; maintain acceptable level of performance as measured via agent certification standards
.Maintain ownership and accountability of requests
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Liaise proactively with the Procurement, Delivery, and Logistics teams to coordinate product availability, shipment, and delivery arrangements.
Coordinate escalations with internal departments including Procurement, Logistics, Technical Support, and Commercial teams to resolve complex product, delivery, or service issues.
Support customers on product quality concerns, returns, or warranty claims, ensuring issues are tracked and resolved efficiently.
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Fresh graduates with a bachelor's degree and a CGPA of 3.0 or higher
Candidates who have completed their studies and obtained their full academic transcript
Open to recent fresh graduates holding a Diploma or Bachelor's Degree in Business Administration, Tourism Management, Hospitality or Hotel Management or Customer Service or any related discipline.
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Assist CRMs to review customer accounts and perform service call if needed
Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers and reemphasize on back up CRM and team concept to minimise the impact of changes.
Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution.
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