Conduct customer follow-ups after project completion to gather feedback and ensure service quality.
Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.
Track and monitor customer requests, ensuring all actions are completed within agreed timelines.
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Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
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· Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.
· Greet and assist shoppers courteously and professionally.
· Handle customer inquiries, feedback, and complaints promptly.
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Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution.
Coach and mentor Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards.
Lead major customer service transformation initiatives and manage change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions.
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Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.