Sales Administration
Customer Service
Data Entry
Order Processing
Inventory Management
Microsoft Office Suite
Communication Skills
Automotive Parts Knowledge
Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
...
Daily Office Administration: Manage routine office paperwork, including data entry into the booking system, preparing travel folders, issuing travel vouchers, and processing basic payment receipts/invoices.
Flight Ticketing: Utilize Global Distribution Systems (GDS) such as Amadeus to perform flight availability checks, fare quotations, PNR creations, and ticketing operations.
Customer Communication & Sales: Handle client inquiries promptly via phone, WhatsApp, email, or walk-ins. Provide professional travel advice, recommend itineraries, and follow up to secure bookings.
...
Client Relations & Customer Experience: Deliver engaging, informative, and professional commentary. Actively engage with tour members, anticipate their needs, and handle complaints tactfully to ensure premium guest satisfaction.
Pre-Tour & Post-Tour Execution: Attend pre-tour briefings at the office, review passenger particulars, and verify final travel documents/vouchers. Upon tour completion, submit a comprehensive Tour Leader Report, collect customer feedback forms, and execute accurate financial reconciliation for tour expenses.
On-the-Ground Group Management: Lead and manage tour groups from departure until return. Ensure strict time management, seamless logistics, and maintain group synergy and safety at all times.
...
Sales Administration
Customer Service
Data Entry
Order Processing
Inventory Management
Microsoft Office Suite
Communication Skills
Automotive Parts Knowledge