Inform customer of response and/or problem resolution.
Train and provide guidance to the team on standard processes and protocols.
Communicate effectively with customers and sales representatives using phone, voice mail, email, and other tools to fully understand customer’s application(s).
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Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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We are looking for a Customer Service Executive to support daily operational and administrative activities, including data entry, coordination, documentation, and reporting. The role ensures smooth workflow between internal teams and external stakeholders while maintaining accuracy, timeliness, and compliance with company procedures.
Customer Service Executive responsible for handling airfreight customer service operations, including shipment bookings, coordination of pickup/delivery and customs clearance, shipment tracking, documentation, billing, and customer inquiries. Ensures timely issue resolution, accurate reporting, compliance with operational requirements, and high service quality through close collaboration with Operations, Sales, Finance, and Freight Planning teams.
Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
...
Coordinate with internal departments including Trucking, Forwarding, Warehouse, and Documentation to ensure shipping instructions are executed smoothly
Monitor shipment progress from booking until delivery or handover
Provide timely shipment updates to customers and follow up on service-related issues
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Coordinate with internal departments including Trucking, Forwarding, Warehouse, and Documentation to ensure shipping instructions are executed smoothly
Monitor shipment progress from booking until delivery or handover
Provide timely shipment updates to customers and follow up on service-related issues
...