ESPP Hiring! Full Time Business Development Assistant / Executive (Customer Service and Procurement) in Pulau Pinang, Earn up to MYR 3,800 - Ricebowl

Minimum Education: Diploma in Business Administration, Supply Chain, or a related field

At least 1–2 years of relevant working experience

Proficient in Microsoft Excel

Strong communication and coordination skills

Able to work independently and as part of a team

Language Required: Mandarin, English & Bahasa Malaysia

Respond to customer inquiries via phone, email, chat, or social media platforms

Provide accurate and comprehensive information about products, services, and policies

Ensure all responses are prompt, professional, and customer-focused

Diagnose and troubleshoot customer issues or complaints effectively

Build and maintain positive customer relationships through excellent service

Follow up with customers to ensure issues are resolved and satisfaction is achieved

Inform customers about relevant promotions, discounts, or upgrades

Maintain and update procurement records, including purchase orders, invoices, and delivery schedules

Communicate with suppliers to obtain quotations, confirm orders, and follow up on deliveries

Assist in building and maintaining good relationships with vendors and suppliers

Handle supplier inquiries and resolve issues related to orders or payments

Create and issue purchase orders based on approved requisitions

Monitor purchase order status to ensure timely delivery

Verify delivered items against order specifications (quality and quantity)

Assist in tracking inventory levels and updating stock records

Coordinate with the inventory team to identify reordering needs and prevent stockouts

Support the resolution of issues such as delayed shipments, incorrect orders, or payment disputes