1,100+ Customer Jobs in Federal Territory - October 2026

• Customer Support: Respond to customer inquiries promptly, professionally, andin a friendly manner via inbound calls, email, and live chat.
• Problem Resolution: Actively listen to customer complaints and take ownershipof resolving issues by offering effective and timely solutions.
• Escalation Management: Escalate unresolved issues to higher-level supportwhen necessary. ...

Posted

11 days ago

Internship Customer Service Internship Customer Service

Agensi Pekerjaan Jobs Kreate

Internship

KL City

Update candidate information and communication records.
Support the recruitment team with general administrative tasks.
Maintain professional and courteous communication with all candidates. ...

Posted

12 days ago

TIKTOK Customer Service TIKTOK Customer Service

Success Pattern M Sdn Bhd

Full Time

KL City

Follow up with customers professionally through calls or other approved communication channels.
Assist customers with payment-related enquiries and account issues.
Update customer information, call outcomes, and payment arrangements accurately in the system. ...

Posted

14 days ago

Internship Customer Success Internship Customer Success

Scrubtech Sdn Bhd

Internship

KL City

Help prepare training materials, user guides, and resources to improve customer experience
Work with the product team to relay customer feedback and suggest improvements
Assist in setting up automated customer engagement workflows using AI tools ...

Posted

15 days ago

Customer Service Executive Customer Service Executive

Imperial Dental Specialist Centre

Full Time

KL City

Communicate treatment-related administrative information clearly and courteously.
Coordinate closely with doctors, clinical staff and other departments to ensure a smooth patient journey.
Maintain accurate patient and appointment records. ...

Posted

15 days ago

Customer Portfolio Manager Customer Portfolio Manager

GE Vernova

Full Time

KL City

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. ...

Posted

15 days ago

Lead, Customer Support Lead, Customer Support

Ryt Bank

Full Time

KL City

Act as the voice of the customer in internal engagements with Product, Technology, and Marketing teams, feeding front line insights into product and process decisions.
Ensure all KPIs, SLAs, and AHT targets consistently meet or exceed prescribed standards, with regular monitoring, reporting, and corrective action where needed.
Own and continuously refine the Case Management System (CMS), telephony systems, and IVR configurations to streamline customer engagements, reduce handling effort, and enable faster, more accurate case routing and resolution. ...

Posted

16 days ago

Customer Service Executive Customer Service Executive

Grand Homes Venture

Full Time

KL City

Follow up with tenants to ensure their issues have been properly addressed
Coordinate with the operations and maintenance teams to resolve tenant issues
Follow up on maintenance and service requests ...

Posted

16 days ago

Intern, Customer Loyalty Intern, Customer Loyalty

Mah Sing Healthcare

Internship

KL City

Contribute to the development of presentations, reports, and dashboards to communicate program performance and insights to key stakeholders.
Assist Sales Admin in conducting BGB/RNR verification to ensure genuine referral reward claims.
Bachelor’s Degree or equivalent qualification. ...

Posted

16 days ago

FN Customer Engineer FN Customer Engineer

Nokia

Full Time

KL City

Prepare and deliver project progress reports, customized documents (MOP)/presentations for technical activities and clarifications of critical issues.
Complete the project closure and / or handover as required.
At least 3 years' experience working for a telecom provider or telecom System Integrator ...

Posted

16 days ago

Internship Online Customer Service Internship Online Customer Service

MCM NOVA MARKETING SDN. BHD.

Internship

KL City

Develop leadership-ready habits by owning small process improvements and helping peers with knowledge base updates.
Sharpen your career options for roles in customer success, e-commerce operations, or social commerce support.
Want to turn everyday customer chats into moments that leave a good impression? Join our close-knit marketing team working with us at MCM NOVA MARKETING SDN. BHD. We help brands sell online and keep customers coming back by answering questions clearly and kindly across social and e-commerce channels. ...

Posted

2 days ago

Senior Manager, Customer Experience Senior Manager, Customer Experience

Malaysia Airlines

Full Time

KL City

Leverage deep customer insights, emerging industry trends, and global competitor benchmarking to maintain competitive advantage and drive sustainable business growth.
Partner with executive leadership and internal business units to secure strategic buy-in, ensuring seamless cross-departmental execution of projects.
Drive operational readiness through structured proofs-of-concept (POCs), pilots, and rigorous testing phases across all priority touchpoints. ...

Posted

3 days ago

Technical Customer Service Representative Technical Customer Service Representative

Resmed

Full Time

KL City

Effectively handle escalations and assist other team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
Provide process improvement suggestions, create/ update training documents and email templates.
Work to support continuous improvement projects, system testing and special projects as needed. ...

Posted

17 hours ago

Associate Customer Relationship Manager Associate Customer Relationship Manager

Alliance Bank Malaysia Berhad

Full Time

KL City

Degree or its equivalent, with at least 2 year sales experience.
Experience in the financial-related industry will be an added advantage.
Excellent communication and interpersonal skills as well as self-motivated and committed, with a desire to

Posted

3 days ago

Executive, Customer Experience Management Executive, Customer Experience Management

Takaful IKHLAS

Full Time

KL City

Process endorsements across TIGB and TIFB in accordance with company guidelines.
Verify customer information and ensure accuracy in all updates and changes.
Coordinate with relevant departments to complete endorsement requests efficiently. ...

Posted

4 days ago

Customer Service Representative, Helpdesk Customer Service Representative, Helpdesk

Sapura Secured Technologies

Full Time

KL City

Agency Engagement – Support the Customer Engagement Team (CET) and other departments in establishing strong rapport with agencies at nationwide to ensure all GIRN terminals remain in operational.
RSC Competency Training – Serve as Subject Matter Expert (SME) and Trainer, conducting yearly customer service training for staff.
Training Program Development – Develop and implement the Customer Service Training Program. ...

Posted

4 days ago

Customer support officer- Aviation Customer support officer- Aviation

APPING TECHNOLOGY SDN BHD

Full Time

Putrajaya

Maternity leave
Opportunities for promotion
Professional development ...

Posted

5 days ago

Customer Advisor Customer Advisor

Net2Source Inc.

Full Time

KL City

Maintain professional and positive interactions with customers.
Update customer records and document interactions in internal systems.
Meet service quality, productivity, and KPI targets. ...

Posted

22 days ago

Customer Service - Hindi-Tamil Customer Service - Hindi-Tamil

Michael Page

Full Time

KL City

Coordinate with the procurement and supply chain team to ensure timely delivery of services.
Maintain accurate records of customer interactions and transactions.
Resolve issues and complaints with a focus on customer satisfaction. ...

Posted

3 days ago

Head, Customer Loyalty (Aviation) Head, Customer Loyalty (Aviation)

PositiveLinks Asia

Full Time

KL City

Enhance member insights, analytics and lifecycle management to improve engagement, loyalty and programme value.
Drive loyalty transformation and commercialisation, including programme redesign, platform enhancements and new business opportunities.
Build strong collaboration across airline teams and external partners spanning technology, operations, finance and commercial functions. ...

Posted

3 days ago

Customer Engagement Lead Engineer Customer Engagement Lead Engineer

Chubb

Full Time

KL City

Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
Solution engineering all customer engagement & contact center infrastructure transformation services for voice & video solutions, designing & configure global routing plans, software lifecycles, and overseeing operational departments processes and inventory.
Next-Generation Conversational AI Technical curiosity and active development and learning how to integrate next-generation AI into self-service, agent assistance, and data analytics tools using conversational AI tools and LLMs (OpenAI, Claude, etc.) ...

Posted

5 days ago

Director, Customer Engmt - Assurance Director, Customer Engmt - Assurance

Singtel

Full Time

KL City

Drive service performance, operational readiness, customer governance and continuous service improvement.
Strengthen customer confidence and executive stakeholder engagement.
Service Transition & Operational Readiness ...

Posted

5 days ago

Manager, Customer Strategy and Transformation Manager, Customer Strategy and Transformation

Hong Leong Assurance Berhad

Full Time

KL City

Overseeing incident management to ensure quality and timely resolutions
Driving change management to increase adoption and proficiency in usage across customers and agents Ensuring HLA360 complies with regulatory, security, and internal audit requirements; work with relevant parties to address issues found
Working with Risk to identify and mitigate operational, cyber, and data risks ...

Posted

4 days ago

Specialist, Customer Experience (Mandarin) Specialist, Customer Experience (Mandarin)

Klook

Full Time

KL City

Build for Scale
Less is More
Win as One ...

Posted

6 days ago

Customer Service - Chat-Email Customer Service - Chat-Email

Krava Studio Enterprise

Full Time

KL City

Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation
Escalate cases to L2/L3 with complete and accurate documentation
Ensure proper ticket logging and categorization ...

Posted

5 days ago

Customer Relationship Management Executive Customer Relationship Management Executive

Capital Intertrade Sdn Bhd

Full Time

KL City

Candidates should possess sales-related skills to support upselling, cross-selling, and negotiation when appropriate.
Relevant experience in customer service, account management, or CRM, preferably within transportation or logistics, is beneficial.
Ability to work collaboratively, manage multiple priorities, and stay organized in a fast-paced environment. ...

Posted

6 days ago

Customer Success Manager Customer Success Manager

MongoDB

Full Time

KL City

Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization ...

Posted

17 days ago