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1,300+ Customer Jobs in Federal Territory - September 2026 - High Salaries
Showing 1,344 jobs results for
"customer"
in Federal Territory
Never miss any updates for Customer jobs in Federal Territory
Manage Alert
Undisclosed
KL City
- • Customer Support: Respond to customer inquiries promptly, professionally, andin a friendly manner via inbound calls, email, and live chat.
- • Problem Resolution: Actively listen to customer complaints and take ownershipof resolving issues by offering effective and timely solutions.
- • Escalation Management: Escalate unresolved issues to higher-level supportwhen necessary. ...
Posted
4 days ago
MYR2,000 - MYR2,300 Per Month
KL City
- Follow up with customers professionally through calls or other approved communication channels.
- Assist customers with payment-related enquiries and account issues.
- Update customer information, call outcomes, and payment arrangements accurately in the system. ...
Posted
7 days ago
MYR1,000 - MYR1,000 Per Month
KL City
- Help prepare training materials, user guides, and resources to improve customer experience
- Work with the product team to relay customer feedback and suggest improvements
- Assist in setting up automated customer engagement workflows using AI tools ...
Posted
7 days ago
MYR3,500 - MYR3,500 Per Month
KL City
- Communicate treatment-related administrative information clearly and courteously.
- Coordinate closely with doctors, clinical staff and other departments to ensure a smooth patient journey.
- Maintain accurate patient and appointment records. ...
Posted
7 days ago
Undisclosed
KL City
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. ...
Posted
7 days ago
Undisclosed
KL City
- Act as the voice of the customer in internal engagements with Product, Technology, and Marketing teams, feeding front line insights into product and process decisions.
- Ensure all KPIs, SLAs, and AHT targets consistently meet or exceed prescribed standards, with regular monitoring, reporting, and corrective action where needed.
- Own and continuously refine the Case Management System (CMS), telephony systems, and IVR configurations to streamline customer engagements, reduce handling effort, and enable faster, more accurate case routing and resolution. ...
Posted
8 days ago
MYR2,200 - MYR2,500 Per Month
KL City
- Follow up with tenants to ensure their issues have been properly addressed
- Coordinate with the operations and maintenance teams to resolve tenant issues
- Follow up on maintenance and service requests ...
Posted
8 days ago
Undisclosed
KL City
- Prepare and deliver project progress reports, customized documents (MOP)/presentations for technical activities and clarifications of critical issues.
- Complete the project closure and / or handover as required.
- At least 3 years' experience working for a telecom provider or telecom System Integrator ...
Posted
8 days ago
MYR799 - MYR800 Per Month
KL City
- Contribute to the development of presentations, reports, and dashboards to communicate program performance and insights to key stakeholders.
- Assist Sales Admin in conducting BGB/RNR verification to ensure genuine referral reward claims.
- Bachelor’s Degree or equivalent qualification. ...
Posted
8 days ago
Undisclosed
KL City
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization ...
Posted
9 days ago
Undisclosed
KL City
- Monitor and track shipments; provide regular status updates to customers.
- Fresh graduates are welcome to apply
- Bachelor's degree required
Posted
9 days ago
Undisclosed
KL City
- Possess basic analytical skills to conduct new analysis in understanding customers, its impact and opportunities.
- Good coordination skills to drive the execution of new opportunities with retail business, retail marketing, retail distribution, data providers and analytic modelers.
- Adopt and execute advance analytics practices to deepen the quality of insights and campaign leads. ...
Posted
9 days ago
Air France Industries KLM Engineering & Maintenance
Undisclosed
KL City
- Structured and organized.
- Pack-office and tools user such as Excel, ERP, portals…etc
- Strong autonomy and prone to management activities ...
Posted
10 days ago
Undisclosed
KL City
- Lead reviews activities in order to launch proactive initiatives to improve the support services
- Analyze and improve customer journey/flow
- Experience in Customer support team ...
Posted
10 days ago
MYR2,000 - MYR3,000 Per Month
KL City
- Assist customers with basic questions related to tickets, bookings, purchases, products, services, and general arrangements.
- Escalate complicated or sensitive matters to the supervisor or management team when required.
- Follow up with customers on pending enquiries, requests, complaints, bookings, or service related matters. ...
Posted
19 days ago
Undisclosed
KL City
- Role Highlights:
- Handle complex customer escalations with professionalism
- Deliver resolution-focused support in a fast-paced environment ...
Posted
10 days ago
Undisclosed
KL City
- Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
- Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context.
- Adhere to compliance, privacy, and security requirements, flag recurring issues or content gaps, and participate in coaching and training. ...
Posted
11 days ago
MYR1,700 - MYR2,300 Per Month
KL City
- Opportunities for promotion
- Parental leave
- Professional development ...
Posted
11 days ago
MYR2,000 - MYR2,800 Per Month
KL City
- Advance toward specialist roles by taking on process improvements and small projects that improve how we serve clients.
- Grow your professional network within a supportive SME environment that values learning and steady progress.
- Ready to join a close-knit team where your voice matters? Working with us at Sincere Service Centre Sdn Bhd means helping real people access professional services with clarity and care. We are a practical, people-first firm focused on steady service improvements and dependable client relationships. ...
Posted
11 days ago
Undisclosed
KL City
- Strong customer service and phone-handling skills
- You will need to understand customer needs and recommend appropriate solutions.
- You will need to work on the role as a customer service executive and work collaboratively within a team. ...
Posted
11 days ago
Undisclosed
KL City
- Monitor account health and proactively manage customer engagement.
- Conduct regular customer meetings and Quarterly Business Reviews (QBRs).
- Coordinate closely with Sales, Technical Account Manager, Presales, Solutions Architecture, Finance, and other internal stakeholders.
Posted
11 days ago
Undisclosed
KL City
- A fun, challenging and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects. ...
Posted
11 days ago
Undisclosed
KL City
- A fun, challenging and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects. ...
Posted
11 days ago
Undisclosed
KL City
- Work with other Shared Services teams to ensure accurate and timely delivery of payroll and invoicing services for customers and ensure positive and timely resolution of any escalations
- Work under direction from the Customer Care Manager to ensure service delivery is consistently high-quality and escalate to appropriate service centre operations groups as appropriate and in accordance with defined processes
- Assist in the co-ordination of human resources escalations including terminations, performance management and ad-hoc queries ...
Posted
12 days ago
Undisclosed
KL City
- Ensure a positive customer experience.
- Degree/ Diploma holders with at least 1 year of experience in a Call Center or Customer Service environment. Fresh graduates are encouraged to apply.
- Strong problem-solving and analytical skills. ...
Posted
12 days ago
Undisclosed
KL City
- Investigate and resolve customer issues within the scope of responsibility, escalating complex or critical cases to the Headquarters / relevant internal teams when necessary.
- Follow established customer service procedures and escalation guidelines.
- Collect, analyse, and summarise player feedback, suggestions, and common issues. ...
Posted
12 days ago
Undisclosed
KL City
- Drive continuous improvement by identifying areas where processes can be simplified, engaging with Businesses, Product Owners, and Stakeholders to improve products and customer experiences.
- Ensure all Key Performance Indexes (KPIs)—including service levels, timelines, turnaround time, customer satisfaction, and stakeholder service level agreements—are met at the departmental level.
- Maintain the bank's regulatory standing by ensuring 95% or more of complaints are managed and resolved internally, preventing escalation to Bank Negara, Ombudsmen of Financial Services, or other authority bodies. ...
Posted
12 days ago
Undisclosed
KL City
- Role Highlights:
- Handle complex customer escalations with professionalism
- Deliver resolution-focused support in a fast-paced environment ...
Posted
14 days ago
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