300+ Customer Care Manager Jobs in Malaysia | Job Vacancies | July 2026 | Ricebowl
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"customer care manager"
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Undisclosed
Singapore
- Commercial Negotiation: Lead commercial conversations and negotiations for upsells, renewals, and plan changes, working with CS + Sales Leadership where needed for larger or more complex deals
- Customer Health Maintenance: Monitor customer satisfaction via business reviews, adoption, and CSAT/NPS scores to prevent or mitigate churn risk
- Customer Retention: Actively retain and renew customers, securing commercial renewal terms and ensuring a positive experience throughout the lifecycle ...
Posted
4 days ago
Undisclosed
KL City
- Soft skills/personality traits preferred: Strong in negotiation, communication, and interpersonal skills
- CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
- Role Overview ...
Posted
4 days ago
MYR3,500 - MYR6,500 Per Month
KL City
- Strong communication, interpersonal, and relationship-building skills with diverse stakeholders.
- Comfort working with sales and CRM systems, basic data analysis, and performance reporting.
- Background in fitness, wellness, hospitality, or retail environments is highly beneficial. ...
Posted
4 days ago
Undisclosed
Singapore
- Commercial Negotiation: Lead commercial conversations and negotiations for upsells, renewals, and plan changes, working with CS + Sales Leadership where needed for larger or more complex deals
- Customer Health Maintenance: Monitor customer satisfaction via business reviews, adoption, and CSAT/NPS scores to prevent or mitigate churn risk
- Customer Retention: Actively retain and renew customers, securing commercial renewal terms and ensuring a positive experience throughout the lifecycle ...
Posted
4 days ago
Undisclosed
KL City
- Soft skills/personality traits preferred: Strong in negotiation, communication, and interpersonal skills
- Languages required: Fluent in English
- CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets. ...
Posted
4 days ago
Undisclosed
Singapore
- Minimum 5 years as Escalation Manager / Senior Service Manager in enterprise IT.
- Demonstrable delivery on similar regulated client environments.
- Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints. ...
Posted
4 days ago
Undisclosed
Singapore
- Owns structured escalation paths and senior engineering representation - reducing management escalations and accelerating meaningful responses for the Customer operational organisation during transformation.
- Saraja Dornala EA License No.: 02C3423 Personnel Registration No.: R1330361
- Your Safety and Data Security Matter to Us ...
Posted
5 days ago
Undisclosed
- Strategic Interface: Serve as the primary escalation point for customer-related operational challenges, representing the business unit as the key liaison between internal stakeholders and external partners.
- Revenue Performance Management: Proactively monitor, analyze, and report on customer revenue performance to the business unit leadership, driving action plans to meet and exceed sales revenue goals.
- Continuous Improvement: Drive process improvements across order management, inventory optimization, and customer satisfaction strategies to enhance efficiency and service quality. ...
Posted
5 days ago
Peoplelake Resources Sdn. Bhd.
MYR10,000 - MYR12,000 Per Month
- Strategic Interface: Serve as the primary escalation point for customer-related operational challenges, representing the business unit as the key liaison between internal stakeholders and external partners.
- Revenue Performance Management: Proactively monitor, analyze, and report on customer revenue performance to the business unit leadership, driving action plans to meet and exceed sales revenue goals.
- Continuous Improvement: Drive process improvements across order management, inventory optimization, and customer satisfaction strategies to enhance efficiency and service quality. ...
Posted
5 days ago
Undisclosed
KL City
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Implements the customer recognition/service program, communicating and ensuring the process. ...
Posted
5 days ago
Undisclosed
- Assist in calling up customers for service / sales interactions;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...
Posted
5 days ago
SGD4,000 - SGD12,000 Per Month
Singapore
- Build and maintain strong long-term relationships with key clients, acting as a trusted partner and account liaison
- Recruit, onboard, and develop a high-performing customer service team to support the company’s growth
- Define team roles, responsibilities, and workflows to ensure efficient and responsive service delivery ...
Posted
7 days ago
Undisclosed
Singapore
- Identify the short-term business needs and objectives of key customers and develop proactive business solutions across the full demand and supply chain
- Lead annual negotiations, including trading terms and conditions, to secure sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance, covering availability, pricing, share of shelf, and related metrics, ensuring swift resolution of issues by the team ...
Posted
7 days ago
Undisclosed
- Actively promote Bühler's products and services, especially Short Cycle Business and Customer Service offerings
- Monitor the market and share feedback, customer insights, and sales intelligence.
- Prepare for and carry out sales negotiations. ...
Posted
7 days ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders and customers. Lead, develop and coach direct reports.
- Manage stakeholders of countries that you are supporting to ensure they are up to date on SLA’s, risks, opportunities and customer feedback ...
Posted
8 days ago
Undisclosed
Singapore
- Manage the Field Service team and growth in development.
- Ensure that all the Field Service team members are trained and plan trainings with Training Department for new products.
- Organize weekly follow-up with Field Service Team for the Work-in-progress orders to ensure all orders are promptly processed, provide monthly update to Head of Service. ...
Posted
8 days ago
Undisclosed
Malaysia
- Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
- Provide excellent customer service and uphold professionalism to reflect Bank’s image
- Product knowledge / Selling skills / Market intelligence / Competitor’s check ...
Posted
8 days ago
Undisclosed
- Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts
- Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers
- Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers ...
Posted
8 days ago
Undisclosed
Singapore
- Lead and coach the team in logistic operation excellence, delivering a cost effective and right service logistic solution in APAC.
- Drive innovation and process improvements.
- Optimize system enhancements to enhance customer experience and efficiency ...
Posted
8 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Build and maintain strong long-term relationships with key clients, acting as a trusted partner and account liaison
- Recruit, onboard, and develop a high-performing customer service team to support the company’s growth
- Define team roles, responsibilities, and workflows to ensure efficient and responsive service delivery ...
Posted
8 days ago
Undisclosed
Singapore
- The maintenance of the efficiency and effectiveness of the staff through a process of continuous performance monitoring and competency assurance.
- Enforcement of RTS rules and regulations, DTL Operating Rules and Procedures.
- Establishment of local work instructions and crowd control plans and their constant review of their adequacy, effectiveness and compliance. ...
Posted
8 days ago
Undisclosed
WFH
Indonesia
- Client support and inquiries: Responding promptly to client requests and questions via email and chat communication channels.
- Customer feedback analysis: Proactively gathering and analyzing customer feedback to identify improvement opportunities and enhance overall client satisfaction.
- Fluent English and Russian, both written and spoken. ...
Posted
9 days ago
Undisclosed
KL City
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable; ...
Posted
10 days ago
SGD2,500 - SGD3,000 Per Month
Jurong West
- Prepare Delivery Orders (DO) and Invoices (INV), and ensure submission via portal or email for timely payment processing.
- Handle customer enquiries and coordinate with relevant departments to provide prompt and accurate responses.
- Handle customer complaints effectively and provide timely resolutions. ...
Posted
11 days ago
Undisclosed
Singapore
- Project management including coordination and analysis needed to ensure high quality project implementation and delivery.
- Oversee day-to-day operations for the SITizen Services Desk – the first/main physical interface for student and alumni services.
- Develop and draft policies to guide operationalisation of standards and procedures for relevant internal and cross-Divisional processes. ...
Posted
11 days ago
MYR3,500 - MYR5,000 Per Month
Malaysia
- Responsible for the sale of service labour, parts, lubricants, accessories and ensuring business targets and profitability achieved.·
- Manage branch operating cost and increased sales revenues to ensure service and collision repair overall monthly AMP target is achieved.·
- Monitor/ manage branch daily, weekly, monthly and yearly service operation, ensuring staff motivation, work performance, productivity, efficiency, target, throughput and profitability achieved hence providing innovative ideas and solutions for current and future business growth.· ...
Posted
11 days ago
SGD24,000 - SGD24,000 Per Month
Singapore
- Act as the primary liaison with regulatory bodies on customer service matters. Ensure compliance with regulatory requirements, manage audits and inquiries, and proactively address emerging regulatory expectations to safeguard the bank’s reputation.
- Build and implement performance dashboards and analytics frameworks to monitor service KPIs, identify pain points, and inform decision-making across functions.
- Proven track record in leading large-scale transformation initiatives within financial services, particularly across retail banking, consumer banking business. ...
Posted
12 days ago
Undisclosed
Singapore
- Develop and implement service strategies that align with regional business goals and global standards.
- Monitor and improve key service metrics (e.g., response time, resolution rate, revenue attainment).
- Serve as the escalation point for complex customer issues, collaborating across departments to drive timely resolution. ...
Posted
13 days ago
Undisclosed
Singapore
- Act as the primary liaison with regulatory bodies on customer service matters. Ensure compliance with regulatory requirements, manage audits and inquiries, and proactively address emerging regulatory expectations to safeguard the bank’s reputation.
- Build and implement performance dashboards and analytics frameworks to monitor service KPIs, identify pain points, and inform decision-making across functions.
- Proven track record in leading large-scale transformation initiatives within financial services, particularly across retail banking, consumer banking business ...
Posted
13 days ago
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