300+ Customer Care Manager Jobs in Malaysia | Job Vacancies | July 2026 | Ricebowl
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"customer care manager"
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Undisclosed
Hong Kong
- Support branch operations by cooperating and liaising with other internal departments of the Bank.
- Comply with the laws and regulatory requirements.
- Diploma or above. ...
Posted
16 days ago
HKD20,001 - HKD30,000 Per Month
Hong Kong
- **
- {Permanent offer 穩定人工高} - Customer Service Officer(銀行前線櫃檯)
- HKD$23,000-30,000+ meal allownace + Bonus(1-2個月) ...
Posted
a month ago
Undisclosed
Singapore
- Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
- Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
- Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements from expert ...
Posted
7 days ago
Undisclosed
Singapore
- Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
- Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
- Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements from expert ...
Posted
7 days ago
Undisclosed
Hong Kong
- To improve efficiency and reduce complaints as well as increase the NPS
- To ensure compliance with all relevant internal guidelines and external regulatory requirements, including management of operational risk and adherence to the bank’s standard of ethical behavior
- To provide coaching, guidance and training to the Customer Service team to enhance technical knowledge; and ...
Posted
a day ago
Undisclosed
Singapore
- Coordinate with stakeholders to gather requirements, manage acceptance of user testing results and content strategy review
- Oversee new content implementation into knowledge management portal, coordinate content updates, and implement regular audits to ensure adherence to HPB content writing guidelines, including coordinating ongoing refresher training
- Lead comprehensive requirement gathering with stakeholders to identify system improvement opportunities and ensure alignment with business objectives in the tech solutions implementation roadmap for contact centres ...
Posted
2 days ago
SGD18,000 - SGD18,000 Per Month
Singapore
- Work closely with Sales, Engineering, Operations, Construction and Product teams to deliver commercially viable solutions.
- Ensure consistency of technical designs and customer experience across multiple sites and regions.
- Mentor and support Solutions Engineers and other technical team members. ...
Posted
15 days ago
SGD18,000 - SGD23,000 Per Month
Singapore
- Work closely with Sales, Engineering, Operations, Construction and Product teams to deliver commercially viable solutions.
- Ensure consistency of technical designs and customer experience across multiple sites and regions.
- Mentor and support Solutions Engineers and other technical team members. ...
Posted
15 days ago
SGD7,000 - SGD9,000 Per Month
Singapore
- Team Leadership: Lead a team of four engineers, including direct management of one remote team member based overseas.
- Stakeholder Engagement: Report directly to the Group Strategy Director to align solutions designs and product management with the company’s long-term technology and solutions roadmap.
- Video Surveillance: IP systems, VSaaS (Cloud), and Edge/Server-side AI analytics. ...
Posted
16 days ago
Undisclosed
Singapore
- Drive digital transformation discussions with customers — including modernization of legacy infrastructure, as a service adoption, automation, and analytics adoption to enhance business agility and performance.
- Provide responsive post-sales technical support, including service provisioning, troubleshooting, and escalation management with local service providers and technology partners.
- Deliver high-quality pre-sales consultation and develop innovative, resilient, and cost-effective digital and network solutions to win proposals and tenders. ...
Posted
18 days ago
Undisclosed
Singapore
- Coordinate with stakeholders to gather requirements, manage acceptance of user testing results and content strategy review
- Oversee new content implementation into knowledge management portal, coordinate content updates, and implement regular audits to ensure adherence to HPB content writing guidelines, including coordinating ongoing refresher training
- Lead comprehensive requirement gathering with stakeholders to identify system improvement opportunities and ensure alignment with business objectives in the tech solutions implementation roadmap for contact centres ...
Posted
24 days ago
Undisclosed
Singapore
- Lead comprehensive requirement gathering with stakeholders to identify system improvement opportunities and ensure alignment with business objectives in the tech solutions implementation roadmap for contact centres
- Support UAT and maintain system documentation, process documentations, including tracking of success performance reports and user guides for new implementations of systems
- Plan, prioritise and support implementation of system enhancements, coordinating across technical teams and vendors ...
Posted
24 days ago
Undisclosed
- Ensure that VIP and special-needs patients receive personalized assistance.
- Assist patients with scheduling, rescheduling, and canceling appointments.
- Guide patients through the registration process, ensuring accuracy in personal and medical details. ...
Posted
12 days ago
Undisclosed
Malaysia
- Coordinate customer experience analysis and support the development of actionable improvement plans.
- Contribute to outbound communication strategies and experience mapping initiatives.
- Assist in the development and implementation of high-level service recovery modules and service design content. ...
Posted
15 days ago
Undisclosed
KL City
- Coordinate and prompt all relevant stakeholders to ensure shipping orders are fulfilled efficiently and to ensure payments are collected promptly.
- Conducting risk assessments on customer credit worthiness to ensure risk of bad debts is kept to minimal level by proposing payment terms which are in line with the Company’s risk appetite.
- Responsible to in-coming and out-going order processing and shipping documentation, including generating delivery/shipping documents. ...
Posted
7 days ago
Undisclosed
Petaling
- Conduct regular coaching, feedback, and performance review sessions.
- Ensure adherence to company policies, processes, and compliance standards.
- Monitor attendance, productivity, and schedule adherence of team members. ...
Posted
7 days ago
Undisclosed
Malaysia
- Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.
- Good interpersonal and communication, organisational and planning skills.
- Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion ...
Posted
8 days ago
Undisclosed
- We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
- Realise your full potential at Hong Leong Bank by applying now.
Posted
15 days ago
FunnelEvo Group Of Companies
Undisclosed
- Get the feedback from customers to ensure they are satisfied with the service.
- Analyze customer behavior and measure their impact on business outcomes to update strategies.
- Maintain smooth communication with customers and promptly reply to their queries. ...
Posted
4 days ago
SGD7,500 - SGD7,500 Per Month
Singapore
- Minimum 5 years as Escalation Manager / Senior Service Manager in enterprise IT.
- Demonstrable delivery on similar regulated client environments.
- Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints. ...
Posted
3 days ago
Undisclosed
- Manage the sales order management process to meet the CRDD metric
- Work with sales team to have Prebuilds to achieve revenue target
- Manage the order to meet quarterly revenue target ...
Posted
19 hours ago
Undisclosed
Singapore
- Commercial Negotiation: Lead commercial conversations and negotiations for upsells, renewals, and plan changes, working with CS + Sales Leadership where needed for larger or more complex deals
- Customer Health Maintenance: Monitor customer satisfaction via business reviews, adoption, and CSAT/NPS scores to prevent or mitigate churn risk
- Customer Retention: Actively retain and renew customers, securing commercial renewal terms and ensuring a positive experience throughout the lifecycle ...
Posted
3 days ago
Undisclosed
KL City
- Soft skills/personality traits preferred: Strong in negotiation, communication, and interpersonal skills
- CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
- Role Overview ...
Posted
3 days ago
Undisclosed
Singapore
- Commercial Negotiation: Lead commercial conversations and negotiations for upsells, renewals, and plan changes, working with CS + Sales Leadership where needed for larger or more complex deals
- Customer Health Maintenance: Monitor customer satisfaction via business reviews, adoption, and CSAT/NPS scores to prevent or mitigate churn risk
- Customer Retention: Actively retain and renew customers, securing commercial renewal terms and ensuring a positive experience throughout the lifecycle ...
Posted
3 days ago
Undisclosed
KL City
- Soft skills/personality traits preferred: Strong in negotiation, communication, and interpersonal skills
- Languages required: Fluent in English
- CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets. ...
Posted
3 days ago
Undisclosed
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
2 days ago
Undisclosed
Singapore
- Act as the primary liaison with regulatory bodies on customer service matters. Ensure compliance with regulatory requirements, manage audits and inquiries, and proactively address emerging regulatory expectations to safeguard the bank’s reputation.
- Build and implement performance dashboards and analytics frameworks to monitor service KPIs, identify pain points, and inform decision-making across functions.
- Proven track record in leading large-scale transformation initiatives within financial services, particularly across retail banking, consumer banking business ...
Posted
3 days ago
SGD2,500 - SGD2,500 Per Month
Singapore
- Continuous learning and career development opportunities
- Work with regional teams and gain exposure to multiple markets
- Respond to customer enquiries via live chat, email, and other channels ...
Posted
3 days ago
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