Respond to customer inquiries via phone, email, or chat in timely, and professional manner. Provide accurate information and assistance to resolve their concerns.
Issue Resolution:
Work diligently to understand and resolve customer issues, escalating them to appropriate teams if necessary.
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3. To process customer orders, including order entry, confirmation, and tracking, ensuring accuracy and adherence to established procedures.
4. To assist customer with technical inquiries, troubleshooting, and product support, collaborating with technical experts and service technicians as needed.
5. To Maintenace accurate records of customer interactions, transactions, and service requests using CRM systems or other software platforms.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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