Malaysia Aviation Group Hiring! Full Time Customer Service Officer (Domestic Operations) in Sarawak - Ricebowl

Qualification

• SPM

Working Experience

• 0-2 years, Relevant  Ground Handling experince 

Skills & Knowledge

• Good communication skills in Bahasa Malaysia and English Good personality, with warm and positive attitude

• Able to work independantly and responsible for job assignments Knowledgable with personal computers and travel documents requirement

Key Challenges

• Unsatisfied and demanding passengers ability to make prompt decision cancellation and/or delayed flights missed connection flights accomodation and transport (delayed or the staff itself)

Role Purpose

• Handling daily operations at check in counter and departure gate as per SLA.

Key Accountability

• Provide highest customer service standards. Compliance to safety,security & regulatory procedures Ensuring on time performance and baggage requirements Ensuring travel document and visa requirement are adhered to Ensure sufficient resources as per customer airlines SLA