-Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
-Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned. No cold calling required.
Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
...
To assist in setting up and maintaining internal control systems, financial policies & procedures.
Responsible for the preparation of monthly management accounts and periodic financial statements in compliance with statutory requirements, accounting standards & corporate guidelines.
Assist the Finance Manager in preparing annual budgets, planning cash flow, forecasting and analyzing expenses.
...
Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
Drive process improvements and implement best practices for efficiency and accuracy.
...