Identify common transaction issues such as pending, failed or delayed transfers, incorrect or unsupported network selection, missing confirmations and platform side processing delays, and escalate according to procedure
Support account verification and KYC related enquiries, including document status questions, verification failures and requests requiring further review
Assist with account access, password reset, authentication, account lock and suspicious login concerns while following identity verification procedures
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Post-live: Compile results and viewer feedback, analyze performance metrics (views, click rate, conversion, engagement) and run debriefs to optimize future livestreams.
Collaborate with the content team and participate as a talent in content shoots.
Proficient in livestream platforms and tools (TikTok, Shopee, Facebook, Instagram). Fresh graduates or candidates without prior experience but eager to learn are welcome.
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Matlamatnya adalah untuk mengekalkan peralatan dapur berada dalam keadaan baik. Jawatan ini juga mencipta nilai untuk operasi dengan melakukan penyelenggaraan pencegahan dan pembetulan yang membawa kepada peningkatan masa operasi dan kebolehpercayaan sekali gus membantu restoran memenuhi matlamat pengeluaran dan kualiti mereka.TUGAS DAN TANGGUNGJAWAB::