Verve Digital Services Hiring! Full Time Customer Service & Operations Executive in WP Kuala Lumpur, Earn up to MYR 6,000 - Ricebowl

2+ years’experience inCustomer Service or Operations; dispute/complaint handling preferred.

Finance, Economics, Accounting, or financial industry background is an advantage.

Familiar with securities settlement, data-sensitive operations, Excel, and messaging platforms.

Strong logical thinking, problem-solving, and communication skills.

Knowledge of customer service procedures and trading execution processes.

Responsible, adaptable, and able to handle peak periods, shifts, and overtime when required.

Results-driven, independent, and able to work effectively across teams.

Mandarin proficiency (reading, listening, and typing) is a MUST to effectively communicate with Mandarin-speaking clients.

Handle client inquiries and disputes through online channels, providing timely and professional operational support.

Operate internal settlement systems for transaction instructions, execution, reconciliation, fund transfers, and data analysis.

Coordinate transaction instructions, price inquiries, quotations, order follow-ups, and related requests with external institutions; promptly escalate and track exceptions to resolution.

Identify and resolve operational issues, escalating complex cases and following up until closure.

Communicate business procedures and requirements clearly while resolving client disputes and safeguarding company interests.

Identify operational bottlenecks and coordinate with external institutions regarding market updates, service changes, and new product information.

Perform ad hoc tasks and operational support duties as assigned.