Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Passionate about communication and interacting with people is key to success in this role
...
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Passionate about communication and interacting with people is key to success in this role
...
Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
Manage investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
Mentors’ agents on the use of quality tools and systems
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