The Concierge is required to respond to a wide variety of guest requests by accurately assessing the guest’s needs and requests and also adding personal insights and recommendations to achieve maximum customer satisfaction while complying with all Four Seasons policies.
Responsibilities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
...
Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.
...
Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.
...
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up.
Responds to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues where necessary.
Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time.
...
The Service Excellence Executive will support the Service Excellence Manager and the team by proactively managing the Academy’s email and call enquiries from our new and existing learners and also conduct outbound calls for collation of feedback to ensure continuous performance improvement. He/she will also support the data and analysis of quality performance, development and engagement of our training standards.
Key Responsibilities
Client Coordination and Consultation: Work closely with corporate clients to assess their training needs, providing course recommendations that align with their objectives.
...
As a Concierge Team Leader, you play a key role in the Corporate Services team. You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
The concierge team provides a critical function for the client. They are the first point of contact for our guests. These first impressions are key to setting the scene for a positive Client experience, delivering world-class and seamless customer service.
Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
Escalating complex or unresolved issues to team lead or management promptly
Participating in Company or Marketing campaigns, activities, and events
...
