UPV Asset Management Hiring! Full Time Lounge Host in WP Kuala Lumpur, Earn up to MYR 6,500 - Ricebowl

Qualifications & Experience

• Diploma or Certificate in Hospitality, Hotel Management, Business Administration or a related field is preferred.

• Minimum 1–2 years of experience in hospitality, customer service, front office, concierge or premium lounge operations.

• Experience in commercial office, hotel or serviced office environments is an advantage.

Skills & Competencies

• Excellent interpersonal and communication skills.

• Strong customer service and hospitality mindset.

• Professional grooming and presentation.

• Ability to multitask and work effectively under pressure.

• Good organisational and time management skills.

• Basic proficiency in Microsoft Office applications.

• Ability to communicate in English; Mandarin and Bahasa Malaysia are advantageous.

Key Performance Indicators (KPIs)

• Tenant satisfaction and service quality.

• Reception response time and professionalism.

• Meeting room readiness and booking accuracy.

• Lounge cleanliness and presentation standards.

• Resolution time for tenant enquiries and requests.

• Compliance with SOPs and operational standards.

Working Conditions

• Based at Meridian 106 Lounge.

• May be required to work weekends, public holidays or rotating shifts based on operational requirements.

• Standing and walking for extended periods may be required.

Reception & Guest Experience

• Welcome tenants, visitors and guests in a warm, professional and courteous manner.

• Register visitors and manage guest arrivals in accordance with security procedures.

• Provide information and assistance regarding lounge facilities, services and events.

• Maintain a positive first impression of Meridian 106 at all times.

Lounge Operations

• Ensure the lounge, reception area, pantry and shared facilities are clean, organised and presentation-ready throughout the day.

• Monitor meeting rooms and ensure they are prepared before and after each booking.

• Coordinate room reservations and assist users with meeting room facilities and equipment.

• Conduct regular inspections to maintain premium hospitality standards.

Tenant Services

• Respond promptly to tenant enquiries, requests and feedback.

• Assist tenants with concierge-style services where applicable.

• Escalate operational issues, complaints or maintenance matters to the appropriate department.

• Support tenant engagement activities and community events.

Food & Beverage Service

• Prepare and serve beverages and light refreshments where required.

• Ensure pantry supplies are adequately stocked and replenished.

• Maintain hygiene and food safety standards in accordance with company policies.

Administration

• Maintain accurate visitor records and daily operational logs.

• Assist in preparing daily reports, inventory records and incident reports.

• Monitor lounge supplies and coordinate replenishment with the Operations team.

• Health, Safety & Compliance

• Ensure compliance with all company SOPs, workplace safety requirements and security procedures.

• Report hazards, maintenance issues and incidents promptly.

• Support emergency response procedures when required.

• Competitive remuneration package including commission bonus and allowances.
• Medical claim coverage in accordance with company policy.
• Monthly birthday celebration for employees born in the respective month.
• Public holidays observed in accordance with the state of employment.
• Structured in-house training and professional development programs.
• Pantry refreshments provided in the workplace for employee convenience and comfort.