Assist with the mall's marketing initiatives and perform general administrative tasks.
Provide administrative and logistical support to Marcom, including (i) managing and administering lucky draws and gift redemptions for promotional campaigns, (ii) overseeing inventory and logistics of premiums and equipment.
Act as a mall ambassador by delivering outstanding customer service.
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Assures that desk collateral and information for residences, hotel, restaurants, museums, attractions, maps, and other local attractions are updated and current.
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with preferred vendors in these areas in order to provide information, ticketing, and reservations for owners, residents and guests.
Utilizes a variety of software programs to accurately input special arrangements the owner, resident has made and to assure proper billing.
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Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
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3) Manage incoming phone calls by answering, screening, and forwarding them appropriately to ensure efficient communication and response.
4) Address tenant and guest complaints and issues calmly and effectively, maintaining a professional manner at all times to ensure resolution and satisfaction.
5) Regulate guest and vendor access to residential floors by implementing proper registration procedures, ensuring controlled and secure entry.
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A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.
Attend to Luxury Shoppers (VIP Service training will be provided)
Plan and execute of a Service Campaign to motivate the team towards service excellence
Perform Secondary Duties including Brochure Requisition, Bulletin Board Updates, Equipment Maintenance, Stationaries Requisition, First Aid Inventory and Counter Cleanliness
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