Position yourself as a strategic consultant by recommending solutions that improve energy efficiency and operational reliability forour clients.
Proactively identify and generate new business opportunities through site visits, cold calls, and networking to help us grow ourmarket presence.
Conduct on-site assessments and technical discussions to understand customer requirements so that we can recommend theperfect industrial pump solutions.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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