Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability.Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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Sound understanding of building systems, including Mechanical & Electrical (M&E), HVAC, lifts and escalators, fire protection systems, CCTV, access control, plumbing and building automation systems.
Excellent leadership, communication, interpersonal and stakeholder management skills.
Strong analytical, planning, problem-solving and decision-making abilities.
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To work closely with internal teams, clients, and vendors to manage invoicing and resolve billing discrepancies efficiently.
Utilize and navigate the CW1 (or similar) billing system effectively to generate invoices accurately based on the provided data, ensuring adherence to established billing procedures and client agreements.
Verify and reconcile billing data with supporting documentation to guarantee accuracy and completeness.
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Kajang: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
In line with our expansion, We are seeking passionate individuals who are dedicated to delivering exceptional joyful customer service and creating the most delightful premium gelato experience for our valued customers.
We are currently hiring for the following full-time positions:
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Attend site meetings and coordinating with contractors and consultants. Participate in factory acceptance tests, site acceptance tests, and overall testing and commissioning procedures for M&E systems to ensure functionality and safety.
Promote safety awareness on site and ensure that all M&E work practices comply with health, safety, and environmental regulations.
To verify site progress reports/documents submitted by the contractor.
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To liaise with regulatory authorities to ensure all contractual and regulatory requirements are complied with for the smooth implementation of the development.
Assist to explore and set design direction for the project to architects, IDs and landscape architects.
Assist to develop product & design brief outlining the design requirements to architects, IDs and landscape architects. To prepare Request for Fee Proposal (RFP) in the engagement of consultants. To conduct review of fee & design submissions by consultant and assist in selection and recommendation of consultant team.
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Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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