· Manage daily clinic flow including patient registration, preparation for operation, visual checking, making appointments, handling patients enquiry and dispensary
· Provide eye care consultation to patients, especially on pre and post operation care
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This is a full-time on-site role for a COD - Customer Service Cum Forwarding at ORBIT SHIPPING SDN BHD, located in Klang. The Customer Service Assistant will be responsible for providing customer support, ensuring customer satisfaction, handling communication with clients, and assisting with various customer service-related tasks.
Responsibilities- Proceed with daily invoices.- Prepare and submit K4 import, K5 export and K6 transhipment manifests accurately- Communicate with customers and provide timely shipment updates- Ensure full compliance with customs laws and procedures
- Suitable for fresh graduate who willing to learn and gain knowledge.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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Liaise closely with customers, shipping lines, hauliers, transporters, agents, and other service providers to coordinate shipment and delivery arrangements.
Provide timely updates to customers on shipment status, vessel schedules, delivery arrangements, and other shipment-related matters, particularly for door-to-door shipments.
Handle customer enquiries and follow up promptly on import and export shipment matters, including delays, documentation issues, and delivery arrangements.
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Orchestrate Cross-Functional Support: Lead and collaborate with internal partners across Medical Affairs, Access, and Customer Experience teams to deliver cohesive, end-to-end solutions
Activate Educational Initiatives: Design and execute customer engagement events, scientific programs, and digital activation activities to drive adoption of healthcare innovations
Champion Sustainable Operations: Manage allocated operational budgets responsibly while embedding agile methodologies and digital tools into daily customer engagement
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Menguruskan aliran pesakit dan memastikan pesakit dilayan secara teratur. Mengekalkan kerahsiaan pesakit pada setiap masa.
Membantu doktor dan personel penjagaan kesihatan yang diberi kuasa semasa konsultasi dan prosedur, jika diperlukan.
Menyediakan bilik konsultasi, peralatan dan bekalan yang diperlukan. Membantu prosedur klinikal asas dalam skop latihan dan kebenaran yang diberikan. Menyedia dan menyelenggara peralatan dan bekalan perubatan.
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