Maintain a comprehensive understanding of Chemmart Asia's product offerings, including fine chemicals and scientific products, to effectively address customer inquiries and provide technical support.
Collaborate with the sales and logistics teams to coordinate order fulfillment, track shipments, and resolve any delivery-related issues, ensuring timely and efficient delivery of products to customers.
Maintain accurate customer records and update the customer database with relevant information, including contact details, order history, and communication logs.
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Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.
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You will keep our customers happy. You will be responsible for maintaining a high level of customer satisfaction across all our platforms (Facebook, Instagram, TikTok, Shopee), ensuring every interaction is positive.
You will help us get better. You will contribute to the continued development and improvement of our customer service by identifying areas where we can smooth out processes or improve the experience.
You will coordinate with operations. You will work closely with warehouse personnel to monitor service levels, ensuring that orders are being fulfilled correctly and solving any shipping issues that arise.
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Customer Support
Sales Skills
Communication Skills
Problem Solving
Product Knowledge
Order Processing
CRM Software
Upselling Techniques
Active Listening
Time Management
E-commerce Platforms
Conflict Resolution
-Be punctual with your schedule and make up to your work with responsibility.
-Of course if you are talented and hardworking, you will have the chance to be promoted to handle a complete system from the logistic customer service. (Which means your salary will be raise by hourly)
-If you think that this is an easy job, please don’t apply. This position requires a person who are responsible.
You will assist in managing and improving the nursing home with unit supervisor
Preferably with Diploma in Nursing, Medical Assistant, Pharmacy, Medical Science, Biomedical Science, Biology, Biochemistry, Healthcare Management, Medical Laboratory, Healthcare Assistant or equivalent.
Able to communicate well, passionate in serving elderly community, with strong spirit of team working and possesses professional attitude
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Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Promptness in arranging for shipment pick up or handling of exceptions.
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