Monitor sales performance, forecast demand, analyse market trends and customer insights, and identify opportunities for business growth.
Collaborate with Marketing, Trade Marketing, Supply Chain, Finance, and other internal stakeholders to ensure effective execution of business initiatives and product availability.
Prepare regular sales reports, account reviews, and performance analyses to support strategic decision-making.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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ng.Collaborate with Marketing Team to translate technical product features into compelling customer-relevant benefi
ts.Collaborate with Commercial team to plan and execute new product launch activities, ensuring effective product positioning, sales readiness, and customer engageme
nt.Develop and continuously enhance learning programs that strengthen business partners' product knowledge, recommendation confidence, consultation workflows and commercial capabilities to support business gro
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Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional & well-mannered service to the Company's
Work closely with other departments eg. Marketing, Clinical etc to achieve set objectives
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Track and manage team performance against key service metrics, including SLA compliance, response times, claim resolution, and quality standards.
Promote a collaborative, high-performance team culture that reflects and reinforces Kärcher’s values.
Lead and oversee end-to-end customer order processing activities, ensuring timely and accurate fulfilment in close coordination with the Sales team.
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Foster strong relationships with both clients and internal team members to ensure effective communication and problem-solving.
Develop new accounts, services existing Customers; expand product range and usage in the assigned territory with a proactive mindset that focuses on exceeding sales growth.
Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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KPI Monitoring & Knowledge Management: Monitor and analyze regional performance KPIs to ensure country procedures are followed, while maintaining and updating local knowledge-base documentation
Leader Deputy & Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People & Culture (P&C), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences