To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
To update daily sales in system and SOP compliances
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Collate, analyse, summarize and report monthly Quality KPIS and Scorecard to local management.
Be accountable for claims compensation, and responsible for collaborating with and escalating high-risk claims and product-related risks to Market, Local Management, and Regional Sales teams
Collaborate and support with many key stakeholders, i.e. Market, Supply Chain, Regional and SEA Sales, Product Development Team, and operations in key product risk, new product development, testing, customer visits, product transfer project, raw materials management to ensure products are fulfilling market & customer needs, reduce the risk in product recall, ensure no short supply and provide alternative solutions
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• Secure vitality and seasonality in the store by creating and implementing a store commercial calendar together with the store management team.
• Lead the store Com&In team in securing relevant and inspiring range presentation solutions, an optimal store layout and effective and efficient store communication that builds the IKEA Brand.
• Secure that the store commercial team has the right understanding of store layout, range presentation and store communication.
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Verbal and written communication skills in English and relevant local languages, along with interpersonal skills for engaging diverse customers.
Attention to detail, administrative accuracy, and time management skills to handle applications, documentation, and daily branch operations effectively.
Ability to work on-site in Johor Baharu on a rotating schedule, including weekends or public holidays as required, and to collaborate with branch teams.
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Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
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