Actively listen to customer needs and concerns, providing relevant information and solutions to foster positive customer service experiences.
Achieve and exceed daily, weekly, and monthly sales targets and key performance indicators (KPIs) through a goal-oriented approach and effective time management.
Develop and maintain a thorough understanding of company products and services to effectively answer questions and overcome objections during sales calls.
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Sales Techniques
Communication Skills
Customer Service
Persuasion Skills
Active Listening
Time Management
Goal Oriented
Data Entry
Cold Calling
Resilience
Product Knowledge
Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
...
Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
...
Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
...
Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
...
Ensure system availability and performance during critical closing cycles (MEC/QEC/YEC)
Change & Enhancement Delivery
Lead end-to-end delivery of Change Requests (CRs) including: Requirement analysis Effort estimation and solution design Build, testing, and deployment
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We are seeking a Senior SAP BPC Consultant to support enterprise-level planning, consolidation, and financial reporting solutions. The role involves leading critical AMS support operations, driving enhancements, and ensuring system stability during key financial cycles such as Month-End Close (MEC), Quarter-End Close (QEC), and Year-End Close (YEC).
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We are seeking a Senior SAP BPC Consultant to support enterprise-level planning, consolidation, and financial reporting solutions. The role involves leading critical AMS support operations, driving enhancements, and ensuring system stability during key financial cycles such as Month-End Close (MEC), Quarter-End Close (QEC), and Year-End Close (YEC).
...
Ensure system availability and performance during critical closing cycles (MEC/QEC/YEC)
Change & Enhancement Delivery
Lead end-to-end delivery of Change Requests (CRs) including: Requirement analysis Effort estimation and solution design Build, testing, and deployment
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Outgoing personality, with good customer service skills.
Able to start immediately would be an added advantage.
For casual position, candidate must be available to work during peak hours especially lunch hour, able to work for long term, minimum 3 months is a plus point.
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