UBASE Asia Hiring! Full Time Mandarin Speaker Customer Service 繁體中文客服 | Fresh Graduates Welcome in Selangor, Earn up to MYR 3,500 - Ricebowl

What We're Looking For

• Minimum SPM qualification (Diploma & Degree holders are welcome!)

• Fresh graduates are encouraged to apply – training will be provided

• Strong command of Traditional Mandarin (繁體中文)

• Taiwanese accent is a plus

• Comfortable working on rotational shifts (including weekends and public holidays)

• Customer-focused with excellent communication and problem-solving skills

• Experience in customer service, hospitality, retail, contact centre, or BPO environments is an added advantage

• Positive attitude, willingness to learn, and passion for delivering outstanding customer experiences

Before you apply, here's what you need to know:

Work Location: Bandar Utama (On-site), MRT/LRT is nearby

Working Hours:24/7 rotational shifts(Shift allowance provided)

Working Schedule: 5 working days, 2 rest days

What You’ll Do

• Deliver exceptional customer support through chat and email.

• Understand customer needs and provide accurate, timely, and effective solutions.

• Investigate and resolve customer concerns, escalating complex issues when necessary.

• Maintain accurate records of customer interactions and case updates.

• Ensure compliance with company policies, service standards, and data security requirements.

• Collaborate with cross-functional teams to provide a seamless customer experience.

• Create positive customer experiences and contribute to high customer satisfaction.

What's In It For You

• Competitive salary with performance-based incentives

• Convenient office location with easy access to public transportation

• Shift allowances based on your work schedule

• Clear career progression and continuous learning opportunities

• Friendly, supportive, and collaborative work culture

• Medical insurance and healthcare coverage

• Dental & Optical Benefits

• EPF & SOCSO contributions provided

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days
• Training Provided
• Allowance Provided