Respond to customer inquiries and handle basic feedback or complaints politely
Making sure the Front counter is free from clutter and any files and/or paperwork, creating a clean and tidy environment for the Customer to view and experience when they place an order.
Operate POS system to process payments via cash, card, or e - wallets.
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Asset & Vehicle ManagementTrack and manage company assets, including PDA devices.Oversee vehicle management, ensuring proper maintenance, fuel usage, and availability for daily operations.
Driver Management & Pickup ProcessSupervise and coordinate drivers to ensure efficient pickup operations.Ensure adherence to SOPs for the pickup process, including scanning and parcel handling.
Seller & Partner ManagementManage expectations and communication with sellers and partners regarding pickup arrangements.Address and resolve any pickup-related concerns or escalations.
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Coordinate with logistics and transportation teams to ensure timely and cost-effective movement of goods, both inbound and outbound.
Develop and implement safety procedures and protocols to ensure a safe working environment for all warehouse personnel, conducting regular safety training and inspections.
Manage order fulfillment processes, ensuring accuracy and timeliness in picking, packing, and shipping orders to meet customer demands.
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Warehouse Management
Inventory Control
Team Leadership
Logistics Coordination
Order Fulfillment
Safety Procedures
Performance Monitoring
Problem-Solving
Shipping and Receiving
Staff Training
Coordinate with logistics and transportation teams to ensure timely and cost-effective movement of goods, both inbound and outbound.
Develop and implement safety procedures and protocols to ensure a safe working environment for all warehouse personnel, conducting regular safety training and inspections.
Manage order fulfillment processes, ensuring accuracy and timeliness in picking, packing, and shipping orders to meet customer demands.
...
Warehouse Management
Inventory Control
Team Leadership
Logistics Coordination
Order Fulfillment
Safety Procedures
Performance Monitoring
Problem-Solving
Shipping and Receiving
Staff Training