Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
Partner with business owners and technology teams to ensure solution requirements are understood, validated and implemented effectively across impacted systems
Manage production workflow by interpreting job sheets and checklists, scheduling print jobs efficiently, and ensuring timely completion of prototypes and final products.
Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.