Maintain and update technical documentation, which including application installation as well as configuration procedures, troubleshooting guides and operational processes.
Coordinate with IT teams, the Project Management Office (PMO), Finance and external suppliers to plan procurement needs, monitor delivery schedules and ensure timely equipment delivery.
Management of resources to ensure that all tasks are completed to ensure high quality (timeliness & accuracy) of all services deliverables are met within the deadlines and Service Level Agreements (SLA).
Quality & management of business processes - Administer and support all types of knowledge bases and all documentation for the business line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity. Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional.
Quality & management of business processes - Administer and support all types of knowledge bases and all documentation for the business line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity. Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional.