Review and verify e-invoices auto-submitted by the system, identifying and correcting any errors made by sales assistants to ensure accuracy and compliance with LHDN e-invoicing requirements before or upon submission.
Reconcile AR ledger against branch sales records and bank receipts on a regular basis.
Monitor customer aging reports and proactively follow up on outstanding and overdue accounts.
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Act as a key leader on the Customer Care team by assisting with strategic planning, reporting, and operational oversight.
Assist review processes and reports to support daily team work to ensure accuracy and prevent errors with inbound, operations, database and product teams.
Provide insights and recommendations to improve processes, enhance service quality, and achieve departmental objectives.
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